P&G Manager - Shirley

Village Hotels; Metropolitan Borough of Solihull; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Bonus

Leisure club membership

Discounted hotel stays

Food & drink discount

Wagestream financial wellbeing

Birthday off

Job summary

Village Hotels seeks an experienced F&B Operations Manager to run every point of sale across the hotel, defining sales strategy and ensuring absolute brand delivery.

You will lead a multi-department team, manage large-scale events, and maintain profit margins while preserving energy and guest experience. This role blends restaurant prowess with event logistics in a high‑volume setting.

Qualifications

• Proven senior F&B leadership in hotels or large venues.
• Strong P&L ownership and budgeting experience.
• Exceptional team leadership across multiple departments.

Responsibilities

• Lead the Pub & Grill and banqueting operations to deliver brand standards.
• Drive events with precision, ensuring high energy and seamless delivery.
• Protect gross profit through cost controls, staffing, and stock management.
• Coach department heads and build a high-performing, collaborative team.

Skills

P&L management

Event management

Team leadership

Restaurant ops

Hotel F&B

Education

Hospitality degree

Tools

POS systems

Inventory management

ERP/Finance systems

Job description

Think of this as a Restaurant General Manager role on steroids. As our F&B Operations Manager, you are the commercial and operational commander of every single point of sale in the hotel. You will drive the high energy, cocktail shaking, fast paced vibe of our Pub & Grill, whilst flawlessly executing complex, large scale events in our banqueting suites. You will define the local sales strategy, protect the bottom line, and coach your Heads of Department to deliver absolute brand perfection without ever dropping the ball. Why Village? At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating lively spaces for our guests to work, eat, relax, and play. We know that marrying a branded restaurant culture with a huge M&E operation takes serious emotional intelligence. You will have to navigate egos, break down the inevitable defensive silos between the pub team and the events crew, and build a unified front. If you have the commercial sharpness of a high street GM and the lateral thinking to manage multiple massive services at once, we will give you the total autonomy to run the show. Because it really does take a Village.

Your Remit: What You Will Actually Be Doing

We do not just need a host; we need a commercial powerhouse who can read a room and read a P&L. We trust you to handle:

• The Restaurant Vibe: Treating the Pub & Grill like a standalone powerhouse. You will mandate branded pre shift briefings, drive product knowledge, and ensure the energy, music, and service are always completely on point.
• The M&E Engine: Flawlessly executing large scale events. You will coach your teams to deliver massive banqueting numbers with the exact same attention to detail and flair as a table of two in the main restaurant.
• The Commercial Reality: Protecting the Gross Profit. You will review wage costs relentlessly using Fourth, ensure stock par levels are razor sharp, and guarantee Venpower is used accurately for weekly counts so we never leak profit.
• The Leadership Culture: Managing your managers. You will replace recruitment guesswork with quantifiable metrics, mentor your Heads of Department, and build a resilient, high performing team that actually wants to work together.

How We Succeed Together

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the absolute freedom to make decisions on the fly, lead your departments, and smash your local TripAdvisor rankings. We Empower & Elevate our people, offering brilliant training if you need to sharpen your skills on either the restaurant or the events side of the operation.

Benefits and Perks

• The Compensation: A highly competitive salary plus bonus, because total transparency is how we hire the best.
• Health & Wellbeing: Complimentary full leisure club membership for you and a friend (worth 1,500 annually), a monthly well-being programme, and an Employee Assistance Programme.
• Hotel Stays: Discounted stays from 35 based on two sharing across our 35 properties, plus a Holiday Purchase scheme.
• Food & Drink: 50% discount on Food and Drink purchased on or off shift at any Village Hotel, plus your 30% Starbucks discount.
• Financial & Extras: Financial wellbeing support via Wagestream, High Street discounts, an Electric car salary sacrifice scheme, and your birthday off guaranteed.

Ready to Run the Show? We are looking for a heavyweight leader with serious branded restaurant experience who is not afraid of the massive scale of hotel events. If you have the commercial grit to run a multi department F&B operation and the emotional intelligence to build a loyal team, we want to hear from you. Bring your personality, your drive, and your ambition.