Food & Beverage Operational Support Manager

Haven Holidays; Little Cawthorpe; Hybrid; GBP 55,000 - 78,000; Full time

Benefits offered by this job

Annual bonus

Employee discounts Haven/Warner

Wellbeing support

Corporate box access

Career development opportunities

Job summary

Haven Holidays is seeking an experienced F&B Operational Support Manager to join our Central Operations team on a fixed-term contract, supporting our Southern parks.

You will partner with Heads of F&B and park leaders to drive excellence, guest delight, and brand standards while safeguarding safety and delivering real business results. The role is hybrid with a mix of office and park work.

Qualifications

• Essential F&B leadership experience
• Comprehensive P&L knowledge
• Level 3 Food Safety qualification

Responsibilities

• Partner with park F&B leadership to deliver the F&B strategy with strong communication, analysis, and coaching
• Drive performance by helping parks grow revenue and guest advocacy while upholding brand standards
• Champion safety and standards as the technical expert safeguarding our brands
• Share best practice and use data to identify opportunities, provide targeted training and continuous improvement
• Collaborate across teams (Capital development, audit, compliance, Franchise partners) for smooth launches and handovers

Skills

F&B leadership

P&L knowledge

Margin management

Data analysis

Coaching

Communication

Education

Level 3 Food Safety

Franchise systems certification

Tools

Word

Excel

Adobe

Job description

We're looking for an experienced Haven F&B leader to join our Central Operations team on a fixed-term contract as an F&B Operational Support Manager, supporting our Southern parks. This is your chance to step into a visible, high-impact role where you'll partner with park teams across Haven to drive excellence, innovation, and guest delight. You'll be the go-to expert supporting our Heads of F&B and park leaders, helping them execute our F&B strategy brilliantly whilst championing our brands, safeguarding safety, and delivering real business results.

• Partnering & supporting park F&B leadership to deliver our F&B strategy with sharp communication, analysis, and coaching
• Driving performance by helping parks find smart ways to grow revenue and guest advocacy whilst upholding brand standards
• Championing safety & standards as the technical expert who safeguards our brands through flawless execution and risk guidance
• Sharing best practice and using data to identify opportunities, supporting parks with targeted training and continuous improvement
• Collaborating across teams: Capital development, audit, compliance, Franchise partners etc, to ensure smooth launches and handovers
  Proven F&B leadership experience on a Haven park with broad understanding of park structure and interdependencies
• Strong communication & coaching skills - you present confidently, lead conversations, and genuinely develop people
• Sharp numeracy & strategic thinking with proven Margin Management and P&L knowledge
• Calm, balanced leadership - you manage multiple priorities under pressure, build collaborative relationships, and embody our HWOL valuesTop of Form
• Essential qualifications: Level 3 Food Safety, proficiency in Word/Excel/Adobe, comprehensive P&L knowledge, and Franchise systems certification
  We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What's it like to work with us?

Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?

The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
Annual bonus - 20% discount on both Haven and Warner Hotels holiday for you, family and friends - Comprehensive wellbeing support - Access to the Bourne Leisure corporate box at the O2 Arena ,London - Exclusive discounts with corporate partners - Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees - Enhanced family friendly policies and pay (eligibility criteria applied), Holiday allowance that rises with service, plus a 'Holiday Buy Scheme' - Annual bonus - 20% discount on both Haven and Warner Hotels holiday for you, family and friends - Comprehensive wellbeing support - Access to the Bourne Leisure corporate box at the O2 Arena ,London - Exclusive discounts with corporate partners - Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees - Enhanced family friendly policies and pay (eligibility criteria applied)