Food & Beverage Manager

Mercure; Newcastle upon Tyne; On-site; GBP 38,000 - 54,000; Full time

Benefits offered by this job

Uniform provided

Meals on duty

Onsite gym

28 days annual leave

Car parking

Job summary

Mercure Newcastle upon Tyne is seeking a highly motivated Food and Beverage Manager to support the Deputy General Manager in day-to-day hotel operations, with a strong focus on food and beverage. This hands-on role involves managing costs, stock control, and delivering impeccable guest service across all outlets and events.

You will oversee functions, weddings and events, cover Duty Manager shifts, mentor staff, contribute to new food and drink offerings, and ensure hygiene and safety standards

Qualifications

• Proven experience in a similar MICE-led hotel property (3+ stars).
• Strong food and beverage management background.
• Very high level of personal presentation.
• Excellent customer focus with outstanding interpersonal and communication skills.
• Ability to motivate and inspire the team to exceed customer expectations.

Responsibilities

• Oversee weddings and events to run smoothly.
• Cover Duty Manager shifts, including breakfast.
• Provide friendly, courteous and professional service.
• Direct Food & Beverage staff during shifts.
• Ensure guests receive impeccable service.
• Contribute to creation of new food and drink offerings.
• Maintain high hygiene and safety standards.

Skills

MICE hotel experience

Food & Beverage management

Personal presentation

Customer service

Team motivation

Job description

Please only apply if you have unrestricted right to work in the United Kingdom. We do not have any opportunities for sponsorship.

We are looking to recruit a highly motivated and experienced Food and Beverage Manager who is professional with high standards, along with an excellent knowledge of food and beverage.

As Food and Beverage Manager you will support the Deputy General Manager in all day to day operations, ensuring the smooth running of this hotel, with a very strong focus on food and beverage operations. Responsible for departmental costs, stock control, this is a 'hands-on' role which requires the applicant to be focused on excellent customer care.

Key Responsibilities

• Oversee all functions, weddings and events are run smoothly and efficiently.
• Cover Duty Manager shifts, including breakfast, depending on business requirements
• Providing a friendly, courteous and professional service at all times
• Manage and provide direction to all Food and Beverage employees during shifts
• Ensure each customer receives impeccable service
• Contributing to the creation of new food and drink offerings
• Delegating tasks and checking their execution
• Ensure a highly customer focused environment, by building a focused team in all areas of the hotel
• Possessing a depth beverage knowledge such as wines, cocktails and spirits
• Supervise the set up and breakdown of the outlets and meeting event spaces.
• Undertake monthly stock takes and overseeing and ordering of stock
• Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings

Benefits

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
• Lead, mentor and train the Food & Beverage Operations team
• Ensure Food & Beverage relevant brand standards are maintained
• Strategize on new products and service offerings
• Create unforgettable experiences for our guests

Qualifications

Must haves:

• Proven experience a similar MICE lead hotel property upward of three star
• You must have a strong food and beverage management background
• A very high level of personal presentation is essential within this position.
• Excellent customer focus with outstanding interpersonal and communication skills with guests & staff.
• The ability to motivate and inspire the team to exceed customer expectations.

Key Skills, Qualities & Experience

• Hands on approach to work, always being productive and looking to improve
• Have a real flair and passion for service and working with quality products and interesting menus
• Personality combined with the ability to engage everyone around you and build long-term rapport with both the guests and your colleagues
• Enthusiastic, quick thinking and welcoming personality
• A great knowledge of food and drinks
• Ability to mentor and supervises junior staff
• Ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service deliveryDetail orientated and drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Hotel team

Additional Information

Your team and working environment

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

• Complimentary uniform
• Complimentary meals whilst on duty
• Complimentary employee car parking
• Complimentary onsite gym
• 28 days annual leave (including bank holidays)
• Professional development opportunities at all levels

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Food & Beverage Manager • Newcastle upon Tyne, England, United Kingdom