Food & Beverage Manager

Dalata Hotel Group plc; Birmingham; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a Food & Beverage Manager, where you will elevate team performance and guest satisfaction. This role offers a unique chance to shape your team's culture while contributing to the hotel's strategic goals. With a focus on innovation and excellence, you will thrive in a supportive environment that values professional growth. Enjoy a range of benefits, including discounts, development opportunities, and a performance-related bonus plan. If you are passionate about hospitality and ready to make an impact, this is the perfect opportunity for you.

Benefits

50% Off F&B in all properties

Employee rate on rooms

30% off Friends & Family rate

Pension access

Performance-related bonus plan

Development Opportunities

Free employee meals on duty

Extra AL day for every year worked

Employee Assistance Programme

Cycle to Work Scheme

Qualifications

• 2-3 years of experience in a similar role within the hospitality sector.
• Proficiency in English and familiarity with hospitality standards.

Responsibilities

• Ensure guest satisfaction across multiple departments including F&B.
• Encourage positive reviews on TripAdvisor and handle complaints.

Skills

Customer-oriented attitude

Organizational skills

Time management skills

Outgoing personality

Computer literacy

Experience in hospitality

Job description

Food & Beverage Manager

Dalata Hotel Group are currently looking for an experienced Food & Beverage Manager who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.

In this position, you will have a unique opportunity to shape your team's culture and success while contributing to the hotel's strategy. If you are looking for your next opportunity or a move in your career into a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.

Benefits

• 50% Off F&B in all properties
• €/£60 employee rate on rooms for all Dalata hotel
• 30% off Friends & Family rate SAYE (Save As You Earn Scheme)
• Pension access (Ask your HR Manager for local pension information)
• Performance-related bonus plan
• Development Opportunities through our Dalata Academy- to support your career journey
• Free employee meals on duty
• Extra AL day for every year worked (5 days to maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Staff Appreciation Initiatives, fun team-building activities and regular charity events

Your Key Duties and Responsibilities:

• Ensure guest satisfaction both proactively and reactively, across multiple departments including the front office and F&B.
• Increase our standing on TripAdvisor by encouraging satisfied guests to leave positive reviews on the website.
• Gather complaints from TripAdvisor, TrustYou, comment cards, and Optimus reports.
• Check the Optimus sheet daily.
• Email a copy of the complaints sheet to department heads and discuss any necessary corrective training.

What You Will Need:

• 2-3 years of experience as a Guest Relations Officer or Manager.
• Familiarity with hospitality industry standards.
• Experience in a 3/4 star hotel.
• Proficiency in English.
• Computer literacy.
• A customer-oriented and professional attitude.
• An outgoing personality.
• Excellent organizational and time management skills.

About Us

Dalata Hotel Group – we bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.