Food & Beverage Host

VERA Security, Inc.; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company on a journey to become the UK's most loved casinos! As a Food & Beverage Host, you'll be the face of the business, creating memorable experiences for guests. Your passion for customer service will shine as you greet and entertain visitors, ensuring they feel welcomed and cared for. This role offers an exciting opportunity to work in a vibrant environment where your contributions will help shape the future of hospitality. If you thrive in a dynamic setting and love making people happy, this position is perfect for you!

Qualifications

• Experience in hospitality is essential for this role.
• Must be passionate about delivering excellent customer experiences.

Responsibilities

• Greet and entertain customers to create a welcoming atmosphere.
• Provide friendly and efficient service of food and beverages.

Skills

Customer Service

Communication Skills

Collaboration

Adaptability

Job description

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

Job Description

As an Food & Beverage Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will;

• Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return
• Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit
• Proactively offer and provide a friendly, efficient and prompt service of food and beverages- only delivering products you are proud of!
• Be aware of daily / weekly targets and contribute positively towards them
• Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
• Replenish stocks so that the customer always has the opportunity to access products at all times

Qualifications

• Experience of working successfully in a hospitality role
• Fanatical about delivering unrivalled customer experience
• Ability to collaborate with the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working
• Must be able to work shifts at any time of the day, including weekends and bank holidays.