Coffee Bar Host Volunteers

Bromford Housing Group; Lichfield; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking housing association as a Coffee Bar Support Volunteer, where you can make a meaningful impact in your community. This role offers a flexible schedule, allowing you to engage with customers while serving delicious beverages and light snacks. You'll be part of a supportive team that values performance and honesty, fostering genuine relationships and creating brighter futures for those in need. If you're enthusiastic, proactive, and eager to contribute to a welcoming environment, this opportunity is perfect for you!

Qualifications

• Experience in hospitality, ideally within food and drink services.
• Strong communication skills and ability to handle difficult situations.

Responsibilities

• Assist with preparing and serving drinks and light refreshments.
• Ensure high-quality customer service and maintain a tidy area.

Skills

Customer Service Skills

Communication Skills

Hospitality Experience

Teamwork

Proactive Attitude

Job description

Are you seeking a sense of purpose? Do you want to develop your skills and build social connections? Do you want to engage in a rewarding experience that benefits both you and the community? We are looking for friendly and approachable individuals to join our team as a Coffee Bar Support Volunteer.

What You’ll Be Doing:

Hours: Flexible between 10:00 am and 2:00 pm, Monday to Sunday. Flexibility is required as hours may vary depending on special events or activities.

You will assist with preparing and serving drinks and light refreshments, ensuring high-quality customer service. Your responsibilities include serving hot and cold beverages, taking payments, and reconciling the till at the end of your shifts.

Effective communication with colleagues and customers is essential to create a welcoming atmosphere. You should be proactive in keeping the area tidy and stocked, embodying a positive attitude and team spirit.

What We’re Looking For:

• Experience in hospitality, ideally within food and drink services. Experience with older persons schemes or similar is beneficial.
• Excellent customer service skills, especially with vulnerable customers.
• A proactive, positive team player with initiative and a willingness to face challenges.
• Strong communication skills and the ability to handle difficult situations diplomatically.

What You’ll Need:

Time, enthusiasm, and community spirit. A sympathetic approach to vulnerable customers, a positive attitude, and good workload prioritization are essential. Being a natural communicator and relationship builder will help you succeed.

At Bromford, we value performance, honesty, and living our DNA—being bold, yourself, and brilliant. We empower our team to make a difference, build genuine relationships, and create brighter futures.

Additional Information:

An Enhanced DBS check is required for this role, which we will pay for.

If you’re interested in volunteering and making a positive impact, we’d love to hear from you. Please read the attached job description at the bottom of this page.

How To Apply:

Upload your CV, answer a few questions, and submit your application before Tuesday 6th May 2025. Successful applicants will be invited for an interview.

About Us:

Bromford is a housing association providing over 47,000 homes for those who cannot access market housing, serving over 112,000 customers with a dedicated team of 1,900 colleagues. We aim to ensure everyone has a safe, secure, and affordable home, enabling them to thrive and achieve their goals.

Diversity and Inclusion:

We are committed to a diverse and inclusive workplace, welcoming applicants from all backgrounds, including ethnic minorities, disabled individuals, women, and the LGBTQIA+ community. We are a 'Disability Confident' (Level 2) and Menopause Friendly employer, and we support the Armed Forces covenant.

Recognition:

Bromford is a certified Great Place To Work (Nov 24 – Nov 25) and has been named one of the UK’s Best Workplaces for Women (2023 and 2024), reflecting our inclusive culture and supportive environment.