Food & Beverage Associate

Marriott Manchester Victoria and Albert Hotel; Manchester; Presencial; GBP 12.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meals on duty

Uniforms

Performance-based incentives

Learning and development opportunities

Accommodation and food & beverage-dis?

Recognition programmes

Descripción de la vacante

Marriott Manchester Victoria and Albert Hotel in Manchester invites applications for a hospitality team member with a guest-first approach. You will greet guests, take orders, serve food and beverages, highlight allergens, and support event setups to ensure smooth operations.

The role emphasizes excellent customer service, teamwork, and attentiveness. Marriott offers meals on duty, uniforms, discounts across many hotels, and opportunities for learning and development.

Formación

• Previous experience working within a hotel restaurant (preferred)
• A warm and genuine individual who enjoys putting people first
• Strong interpersonal and customer service skills
• Flexibility to work in line with the needs and demands of the business
• Someone who wants to grow and develop within the company

Responsabilidades

• Greeting all guests and escorting them to their tables
• To ensure food orders are taken correctly; processed accurately and appropriate payment is received
• To ensure all food & beverages are served efficiently, in accordance with the set standards and time scales
• Buffet services are kept in pristine condition and fully replenished
• Be able to recommend menu items, accompaniments, beverages & wines with knowledge
• Ensure that any allergens or dietary requirements have been highlighted or identified
• Set up conference and events areas, as per the Business Event Order sheet
• Complete check of area of work prior to opening for cleanliness, correct set up & mise-en-place in place
• Communicating with customers to ensure satisfaction and resolve any complaints
• Ensure work area is properly prepared for the next shift before leaving your shift
• To follow correct procedures when answering the telephone & welcoming guests into your area of work
• Process all payment methods in accordance with accounting procedures and policies
• Follow property control audit standards and cash handling procedures (e.g., blind drops)

Conocimientos

Restaurant experience

Warm personality

Interpersonal skills

Customer service

Flexibility

Growth mindset

Descripción del empleo

About us:

As the #1 leader inhospitality worldwide, Marriott International has 8100+ hotel properties and 30top hotel brands. We’re in 133 countries and territories, and we’re still growing.Unmatched opportunities await you! The next step in your career could lead toyour greatest adventure.

Manchester Marriott Victoria & AlbertHotel, a striking Grade II listed iconic building in the vibrant SpinningfieldsDistrict, offers 148 stylish hotel rooms and suites with modern amenities. TheV&A is the home to Chop& Plant our casual drinking and dining destination, offering a blend ofChop House classics and plant-based dishes with a focus on local produce andsustainability.We have flexible event spaces, including outdoorterrace, small boardrooms and banqueting for up to 200 people.

Ourhighest priority is making you feel as welcome as our guests. We want you toknow you’re important to us and that you’ll make an impact in your role, andfor that, you’ll be appreciated and valued.

Benefits:

• Meals& refreshments on duty
• Uniforms
• Performancebased incentives
• Learningand development opportunities
• Accommodationand food & beverage discounts across 7,300 Marriott hotels worldwide
• Recognitionprogrammes

Whatyou will be doing:

• Greeting all guests and escorting them to theirtables
• To ensure foodorders are taken correctly; processed accurately and appropriate payment is received
• To ensure all food& beverages are served efficiently, in accordance with the set standardsand time scales
• Buffet services arekept in pristine condition and fully replenished
• Be able to recommend menu items, accompaniments, beverages & wines with knowledge
• Ensure that any allergens or dietary requirements have beenhighlighted or identified
• Set up conferenceand events areas, as per the Business Event Order sheet
• Complete check ofarea of work prior to opening for cleanliness, correct set up & mis-enplace in place.
• Communicating with customers to ensure satisfaction and resolve anycomplaints
• Ensure work area is properly prepared for the next shift beforeleaving your shift
• To follow correctprocedures when answering the telephone & welcoming guests into your area of work
• Process all paymentmethods in accordance with accounting procedures and policies
• Follow propertycontrol audit standards and cash handling procedures (e.g., blind drops)

Whatwe are looking for

• Previous experience working within a hotel restaurant (preferred)
• Awarm and genuine individual who enjoys putting people first
• Stronginterpersonal and customer service skills
• Flexibilityto work in line with the needs and demands of the business
• Someonewho wants to grow and develop within the company

Marriott International is an equal opportunityemployer.We believe in hiring a diverse workforce and sustaining aninclusive, people-first culture.We are committed to non-discriminationonanyprotectedbasis, such as disability and veteran status,or any other basis covered under applicable law.