Food & Beverage Assistant

TN United Kingdom; Maidstone; On-site; GBP 20,000 - 25,000; Full time

Job summary

In dieser spannenden Rolle als Food & Beverage Assistant sind Sie das erste Gesicht für unsere Gäste und bieten einen herausragenden Service. Sie arbeiten in einem dynamischen Team, das sich leidenschaftlich dafür einsetzt, jedem Gast ein unvergessliches Erlebnis zu bieten. Mit Zugang zu großartigen Vorteilen wie Hotelrabatten und einem flexiblen Gehaltsmodell, ist dies eine ideale Gelegenheit für alle, die in der Gastronomie glänzen möchten. Wenn Sie eine lebhafte Persönlichkeit haben und Freude daran haben, in einem abwechslungsreichen Umfeld zu arbeiten, dann ist diese Position genau das Richtige für Sie.

Benefits

Hotelrabatte

Wagestream

24/7 Mitarbeiterunterstützungsprogramm

Mitarbeiterverpflegung während der Schichten

Qualifications

• Leidenschaft für hervorragenden Kundenservice und Gastfreundschaft.
• Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten.

Responsibilities

• Begrüßung der Gäste und Entgegennahme ihrer Bestellungen.
• Sicherstellen, dass Speisen und Getränke prompt zubereitet und serviert werden.
• Aufrechterhaltung der Sauberkeit im Speisebereich.

Skills

Kundenservice

Kommunikationsfähigkeiten

Teamarbeit

Multitasking

Job description

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Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts worldwide. We collaborate with major brands such as Hilton, Accor, Marriott, and IHG, as well as small independent hotels.

What is in it for you?

As part of the Aimbridge team, you will have access to a range of benefits including:

• Hotel discounts across our portfolio – staff rates and up to 50% discount on food, beverage, and spa services
• Wagestream – the ability to stream up to 40% of your earned wages and set up automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Staff meals during your shifts

A day in the life of…

As Food & Beverage Assistant, you will be the first point of contact for most of our guests. Your role is to welcome guests from around the world with a friendly smile and provide exceptional service. You will work closely with your team to ensure each shift runs smoothly and efficiently, delivering the best possible guest experience every time.

Job Responsibilities:

• Greet guests and take their orders in a friendly and professional manner
• Ensure food and beverage orders are prepared and served promptly
• Upsell food and beverage items to guests as appropriate
• Handle payments accurately, including cash, card, and other methods
• Maintain cleanliness and tidiness of the dining area, including tables, chairs, and floors
• Set up and clear tables for breakfast, lunch, and dinner service
• Serve guests in conference and event areas
• Assist with room service orders as needed
• Provide excellent customer service at all times
• Follow health and safety regulations diligently
• Attend training sessions and team meetings as required
• Perform other duties as assigned by the Food and Beverage Manager

Based at Mercure Maidstone Great Danes Hotel, you will be part of a passionate team that values quality over clock-watching, understanding that being the best doesn’t always mean working around the clock.

What do we need from you?

To succeed in this role, you should be passionate about delivering an exceptional guest experience and embody our brand standards. If you thrive in a fast-paced environment, this role is for you. No two days are the same — one day you might support a corporate meeting, the next a baby shower, Christmas event, or wedding! Our Meetings and Events department offers incredible variety.

At Aimbridge, we believe personality is key. You should have a vibrant personality and a genuine flair for hospitality.