Food & Beverage Assistant

Hand Picked Hotels Ltd; Birmingham; On-site; Full time

Job summary

A leading company in luxury hospitality is seeking a Food & Beverage Assistant for their prestigious Ettington Park Hotel. This temporary role involves preparing service areas, providing excellent guest experiences, and working with a dedicated team in a beautiful setting. Join us to create memorable moments for our guests while enjoying competitive benefits and opportunities for career progression.

Benefits

Competitive salary of £13.82 per hour

Live-in accommodation available

Company pension scheme

Life assurance scheme

Employee Assistance Program

28 days holiday per year

Training programs and career progression

Discounted staff stays

Annual loyalty awards

Qualifications

• Current knowledge and experience in food and beverage within a quality-driven environment.
• Ability to deliver high-quality, personalized guest experiences.

Responsibilities

• Prepare food and beverage service areas to high standards.
• Provide accurate product descriptions and recommendations.
• Work enthusiastically with team members to achieve goals.

Skills

Food and Beverage Knowledge

Emotional Intelligence

Flexibility

Education

Experience in Hospitality

Job description

About the Company

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family and community, Individuality, Care, Aiming Higher and Delighting our guest ensuring a hand picked experience for every guest and employees.

We are currently recruiting for a Food & Beverage Assistant at Ettington Park Hotel, part of Hand Picked Hotels. This is a Temporary position until the end of December 2025, working 32 hours per week. Staff Live-In accommodation is available.

The only AA 4 Red Star hotel in Stratford-upon-Avon, Ettington Park is renowned as one of the finest hotels in Warwickshire. Set within 40 acres of luscious parkland in a verdant valley with the river Stour meandering through it, the spectacular country house boasts 47 characterful bedrooms and the finest seasonal cuisine served in its 2AA Rosette restaurant. Ettington Park has gained an enviable reputation for offering one of the finest afternoon teas in Stratford-upon-Avon, while many couples have chosen its spectacular grounds as a magical backdrop for their perfect wedding.

About the Role

• The role of a Food and Beverage Assistant involves preparing food and beverage service areas to Hand Picked Hotels standards ensuring high standards of presentation are always maintained.
• You will be expected to be able to hold a good level of knowledge regarding food menu items and availability, including main ingredients, allergens and preparation style.
• Be able to offer accurate and enticing product descriptions with recommendations based on guest preferences.
• Working enthusiastically alongside team members to achieve departmental goals.
• As Food and Beverage Assistant you will be expected to be able to maintain a basic knowledge of the wine list and stock availability.
• Understands the basic principles of food and wine matching, different grape varieties and predominant flavours.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About you:

• To be considered for this role you will have current base knowledge and experience of food and beverage within a quality driven hotel, restaurant, or hospitality environment.
• You will be enthusiastic and willing to take on new responsibilities.
• Adopt a flexible approach to assist in different areas of the hotel as business and guest needs dictate.
• Having a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
• It is essential you can demonstrate how you would be able to deliver our guest experience standards at Hand Picked Hotels, which includes the ability to go above and beyond to ensure guests have a high-quality, personalised, and magical experience that they remember, recommend, and return to time and time again.

Company Benefits

• A competitive salary package of £13.82 per hour plus a share of service charge.
• This role would be working 4 days out of 7 including weekends on a rota basis, 32 hours per week, which may vary depending on business needs.
• This is a temporary position until the end of December 2025.
• Staff live-in accommodation is available for £69.93 per week including meals and bills.
• Company pension scheme with a generous employer contribution.
• Life assurance scheme.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, WSET Level 1 and 2 with our In house Wine Academy which are all supported by our learning and development team.
• Discounted staff stays in our hotels and on food & drink.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
• Hand Picked Hotels is an Equal Opportunities employer.

Candidates must be eligible to live and work in the UK.