Food and Beverage Team Leader

VX - Grand Central Glasgow (GLAGS); Glasgow; Presencial; GBP 28.000 - 34.000; Tempo integral

Benefícios oferecidos por esta vaga

Financial security: £14.78 per hour, £

Wagestream

Growth and development

Colleague perks

Wellbeing

Hotel specific benefits

Resumo da vaga

voco Grand Central Hotel in Glasgow invites applications for Bar Team Leader to support the Bar Manager and ensure 5* service for guests. You will lead shifts, coach new starters and handle service recoveries while maintaining a warm, host-like atmosphere.

Join a hotel with 140+ years of culture and a focus on sustainability, enjoy benefits such as guaranteed hours, meals on shift, and discounted rates; you will be part of the voco family delivering a relaxed but attentive stay.

Qualificações

• Availability to work 5 shifts per week including weekends and bank holidays (evening availability is essential).
• Experience in a busy Bar team within a 4 or 5* hotel would be beneficial, ideally as a Supervisor/Team Leader/Assistant Manager.
• Passion for providing excellent guest service and engaging with guests for a personal experience.
• Experience developing and coaching team members to ensure peak performance.
• Un-stuffy, friendly hosting approach and ability to showcase personality.
• Interest in environment and sustainability and a focus on innovation.
• Ready to contribute to voco team and give guests a warm Glasgow welcome.

Responsabilidades

• Support the Bar Manager to ensure the department runs smoothly and guests receive 5* service.
• Handle high-level service recoveries and train new starters.
• Manage shifts in the Bar Manager's absence.

Conhecimentos

Shifts planning

Guest service

Coaching/mentoring

Team leadership

Host feel

Sustainability interest

Event/hospitality experience

Descrição da vaga

At the Champagne Central Bar in voco Grand Central Hotel, we are looking for our next Bar Team Leader (Full-Time) to join us in creating a warm voco welcome for our guests!

Our locally curated voco Grand Central stands strong in Glasgow’s city centre, bringing together un-stuffy service and a warm Glasgow welcome to our business and leisure guests alike. Holding the biggest ballroom in Scotland with natural light and our iconic award-winning Champagne Central Bar, our Hotel is full of over 140 years of culture, history and story-telling with our relaxing spaces for guests to enjoy.

At voco,everyone’s a hostand ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, atrusted nameoffering an informal,non-pretentious stay that leaves our guests with alasting impression. With a focus on ourenvironment, you will be greeted byenvironmentally conscious innovationsfrom start to finish.

As a Bar Team Leader at the Champagne Central bar, your main duties and responsibilities will be supporting our Bar manager to ensure that the department is running smoothly and that our guests and customers are receiving 5* service throughout. You will support by dealing with any high-level service recoveries, training any of our new starts and managing your shift in the absence of the Bar manager.

We are looking for someone who has…

• Availability to work 5 shifts per week including weekends and bank holidays (evening availability is essential)
• Experience working within a busy Bar team within a 4 or 5* hotel would be beneficial, ideally as either a Supervisor, Team Leader or Assistant Manager
• Passion for providing an excellent guest service, you will be someone who enjoys interacting with guests to ensure they are having a uniquely personal experience!
• Experience developing and coaching team members to make sure that they are performing at their best
• An un-stuffy, thoughtful approach to service. You will be someone who enjoys to showcase your personality and your ability to be a host to our guests, providing them with a laid-back stay
• An interest in our environment and sustainability – we are characterised by innovation and finding ways to become more sustainable
• Overall, ready to work in our voco team and provide our guests with a warm Glasgow welcome!

Being a host at voco, we offer you the following benefits

• Financial security - £14.78 per hour (£30,742.40 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus Tronc paid monthly if in eligible role.
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
• Hotel specific benefits – generous discounts in our Champagne Bar (*must be booked inline with process) plus a variety of different gifts on milestone occasions to celebrate with you!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.