Food and Beverage Supervisor

TN United Kingdom; Belfast; On-site; GBP 26,000; Full time

Job summary

An established industry player in hospitality is seeking a motivated Food and Beverage Supervisor to join their team at a luxury hotel in Northern Ireland. In this pivotal role, you will lead a dedicated team, ensuring exceptional service and guest satisfaction. Your expertise in the food and beverage sector will be essential as you uphold the highest standards and contribute to a positive working environment. With a commitment to staff development and a range of benefits, this opportunity allows you to thrive in a supportive atmosphere while making a significant impact on the guest experience.

Benefits

Free staff meals

Employee discounts

Tips

Shared service charge

29 days holiday plus your birthday

Career progression opportunities

Qualifications

• Experience in Food and Beverage roles is preferred.
• Smart, well-groomed appearance is essential.

Responsibilities

• Supervise the food and beverage team to ensure efficient operation.
• Handle guest complaints effectively and find appropriate solutions.
• Ensure compliance with health, safety, and hygiene legislation.

Skills

Hospitality skills

Communication skills

Numeracy skills

Attention to detail

Education

GCSEs or equivalent in English and Maths

Job description

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Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5-star, luxury service? If so, we invite you to apply for the position of Food and Beverage Supervisor at the exclusive Grand Central Hotel.

Under the inspiring leadership of our General Manager, Jake McHugh, you will assist in leading our team, ensuring smooth day-to-day supervision of our busy Food and Beverage department. We are committed to supporting your development through a wide range of learning and development opportunities.

The ideal candidate will have experience in a busy Food and Beverage environment and be capable of leading, motivating, and supporting team members to succeed. The position involves working 35 hours per week (excluding breaks), across five shifts out of seven, including weekends, covering breakfast, lunch, and dinner hours.

The salary for this full-time role is £25,480.00 per annum.

Hastings Hotels offers benefits such as free staff meals, employee discounts, tips, a shared service charge, 29 days holiday plus your birthday, and career progression opportunities. For more details about our employee benefits, click here.

The company reserves the right to apply enhanced short-listing criteria.

Learn more about Hastings Hotels and our offerings at https://www.hastingshotels.com/careers.html.

Hastings Hotels is an Equal Opportunities Employer.

About The Role

You will be responsible for supervising the Food and Beverage service to ensure guests' enjoyment and maximize hotel profits.

1. Supervise the food and beverage team, ensuring efficient operation and delivery of Hastings standards.
2. Promote a respectful and harmonious working environment.
3. Ensure quality standards and procedures are understood and followed.
4. Monitor cash handling, stock control, and ordering policies.
5. Provide training and coaching to staff to uphold service standards.
6. Ensure staff work to trained standards, providing feedback for improvement.
7. Ensure staff are knowledgeable about hotel facilities and proactively promote services.
8. Assist guests with hotel services and respond to their requests.
9. Handle guest complaints effectively and find appropriate solutions.
10. Maintain communication and good relationships with other departments and suppliers.
11. Ensure security of food, beverage, and storage areas.
12. Maintain the presentation and maintenance of food and beverage areas and equipment.
13. Uphold health, safety, fire, hygiene, and security legislation and policies.
14. Comply with licensing laws, Customs and Excise Regulations, and relevant legislation.
15. Perform any other duties as required by management.

About You

Previous relevant experience in a similar role is preferred.

Skills Needed

Hospitality skills and experience.

About The Company

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a restaurant, and a luxury spa. We pride ourselves on quality, from our properties to our local sourcing, and our people.

Our culture emphasizes attention to detail, personality, and career development, fostering high staff retention and a positive working environment.

Desired Criteria

• Previous supervisory experience in a similar quality establishment.

Required Criteria

• Right to Work in the UK.
• GCSEs or equivalent with grades A-C in English and Maths.
• Experience in Food and Beverage roles.
• Smart, well-groomed appearance.
• Good communication and numeracy skills.
• Attention to detail.
• Ability to work under pressure and be a team player.

Application deadline: Thursday 1st May, 2025.