Food and Beverage Associate - 37 Hours

Delta Hotels by Marriott York; York and North Yorkshire; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted room rates for you, as well

Discount on food & beverage at all Mar

Free use of the Leisure Club

Access to discounts, rewards, and per…

Free meal during shifts

Staff parking during shifts

Learning & Development opportunities

Employee Assistance Programme

Dedicated benefits website

Job summary

Delta Hotels by Marriott York is seeking a hotel restaurant team member to serve food and alcoholic beverages to guests in line with service standards. You will set tables for events, answer menu questions, and communicate with the kitchen about queries, times, and availability.

You will record orders on the POS, monitor guest satisfaction, maintain cleanliness, and handle closing duties, including restocking and preparing the bill for payment.

Responsibilities

• Serve food and alcoholic beverages to guests according to hotel service standards.
• Set tables according to event type and service requirements.
• Answer questions regarding menu selections and communicate with kitchen on queries and timings.
• Record orders accurately using the hotel's POS system.
• Check with guests to ensure satisfaction with food courses and beverages.
• Maintain cleanliness and presentation of work areas and equipment.
• Complete closing duties and restock supplies.
• Present guests with an accurate bill and process payments.
• Follow health, safety, and security policies; report accidents or unsafe conditions.
• Ensure professional uniform and presentation and protect guest and hotel information.

Job description

About Us:

Delta Hotels by Marriott York offers a 4 star hotel experience in a beautiful location steps away from the York Racecourse. We have stunning guest rooms and leisure facilities as well as banqueting spaces for hire and our Cast Iron Bar & Grill.

Benefits to joining:

• Discounted room rates for you, as well as your friends & family worldwide!
• Discount on food & beverage at Marriott hotels worldwide.
• Free use of the Leisure Club facilities
• Access to discounts, rewards, and perks with top brands
• Free meal during shifts
• Staff parking during shifts
• Learning & Development opportunities
• Employee Assistance Programme
• Dedicated benefits website

Position Summary:

Serve food and alcoholic beverages to guests in accordance with hotel service standards and applicable legislation. Set tables according to the type of event and service requirements.
Answer questions regarding menu selections and communicate with the kitchen regarding menu queries, waiting times, re-cooked orders and product availability.
Communicate additional meal requirements, allergies, dietary needs and special requests to the kitchen and relevant team members.
Record orders accurately using the hotel's point-of-sale system at the time of order.
Check with guests throughout their meal to ensure satisfaction with each food course and/or beverage.
Maintain cleanliness and presentation of work areas, crockery, glassware and equipment throughout the day, following clean-as-you-go procedures.
Complete closing duties, including cleaning and storing equipment, restocking supplies, returning equipment to the appropriate locations, switching off lights and completing relevant cleaning and closing checklists.
Present guests with an accurate bill and process payment using the hotel's approved electronic payment methods.
Follow all hotel health, safety and security policies and procedures. Report accidents, injuries and unsafe working conditions to the appropriate manager and complete required safety training.
Ensure uniform and personal presentation are clean, hygienic and professional.
Maintain confidentiality of company and guest information and protect hotel assets.
Welcome and acknowledge guests in a warm, friendly and professional manner, anticipate and respond to their service needs, provide appropriate assistance to individuals with disabilities and thank guests for their custom.
Communicate clearly and professionally with guests and associates.
Develop and maintain positive working relationships with colleagues and other departments, support the team in achieving common goals and listen and respond appropriately to colleagues' concerns.
Ensure adherence to quality, food safety and service standards.
Stand, sit or walk for extended periods of time or for the duration of a shift where required. Move, lift, carry, push, pull and place objects weighing up to approximately 4.5 kg without assistance.
Undertake any other reasonable duties as required by management, supervisors and shift leaders.