Food and Beverage Assistant

Luxury Family Hotels; New Forest; Remote; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Birthday day off

EarlyPay

Cycle to work

Life Assurance

Volunteer day

Employee discounts

Job summary

New Park Manor, part of Luxury Family Hotels, invites applications for a Food and Beverage Assistant to join our family-focused team in the New Forest. This permanent role covers 32 hours a week, including weekends, with a competitive hourly rate and service charge in a welcoming, guest-centred environment.

You will support the kitchen and front-of-house teams, ensuring safe, enjoyable dining for families and guests alike, while upholding high standards of cleanliness and hospitality.

Qualifications

• Previous experience in a similar role within hospitality is preferred but not essential.
• Positive attitude with a genuine passion for delivering outstanding customer service.
• Excellent communication skills and ability to work effectively within a team.
• Flexibility to work various shifts, including weekends and holidays.
• Commitment to maintaining high standards of cleanliness and professionalism.

Responsibilities

• Support and deliver LFH service alongside the kitchen team.
• Create memorable guest experiences, especially for families and children.
• Ensure dining safety and be knowledgeable about allergens.
• Maintain cleanliness and hygiene in all food and beverage areas.

Skills

Customer service

Communication

Teamwork

Flexibility

Hygiene

Job description

Contract: Permanent
Salary: £12.71 per hour plus generous service charge and great benefits

At New Park Manor Hotel, we pride ourselves on being more than just a hotel – we’re a family-focused destination where cherished memories are made. As a Food and Beverage Assistant, you’ll play a pivotal role in creating unforgettable experiences for our guests, big and small! From welcoming families with genuine warmth to ensuring every dining experience is delightful, you’ll embody our commitment to exceptional service. With a focus on teamwork, attention to detail, and a passion for excellence, you’ll contribute to the magic that makes New Park Manor a beloved destination for families seeking joy and relaxation.

This is a permanent position at 32 hours per week (to include weekends) with an hourly rate of £12.71 per hour, plus generous service charge and benefits.

Flexibility will be required to work varying shifts, including mornings/evenings/weekends/holidays.

Key Responsibilities:

• Support and deliver a fantastic LFH Service: You will work together, alongside the kitchen team to deliver fantastic service to our guests.
• Make long lasting unique memories: We welcome your charisma and personality and encourage you to create memories and relationships with our guests – especially the littlest ones!
• Ensure a safe dining experience: You will endeavour to be diligent and knowledgeable of all our menu offerings and understanding allergens to keep our guests safe.
• Maintain cleanliness and hygiene standards in all food and beverage areas: adhering to health and safety regulations.

What we need from you:

• Previous experience in a similar role within the hospitality industry is preferred but not essential.
• A positive attitude with a genuine passion for delivering outstanding customer service.
• Excellent communication skills and the ability to work effectively within a team environment.
• Flexibility to work various shifts, including weekends and holidays, to meet the demands of our busy hotel.
• A commitment to upholding the highest standards of cleanliness, hygiene, and professionalism at all times.

Why work with us?

• Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
• An extra day’s holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand – Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

Part of the Luxury Family Hotel Group, New Park Manor is located in the heart of the New Forest and offers families a place to explore the enchanting woodland, spot the resident deer and ponies, relax in the spa and gives the opportunity for guests to reconnect with nature and each other.

We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.