Food and Beverage Assistant

HHG-Kitchen; Crawley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free meals

Uniform provided

On-site parking

Merlin/guest discounts

Food & beverage discounts

Christmas gifts

Cycle to work

Life assurance

Employee assistance

Staff recognition

Job summary

Hampton by Hilton Gatwick is hiring a Food and Beverage Assistant to deliver friendly, attentive service in our 194-room hotel near Gatwick Airport. You will serve food and drinks, take payments, and help reset tables while building rapport with guests.

We value a smart, professional appearance, excellent communication, and the ability to stay calm under pressure in a fast-paced environment. Free meals, uniform, on-site parking, and hotel discounts are among the benefits.

Qualifications

• Experience in delivering high-quality guest service.
• Strong communication with guests and colleagues.
• Ability to remain composed in a fast-paced environment.

Responsibilities

• Serve food and drinks in assigned outlets in a friendly, timely manner.
• Listen to guest needs and build rapport.
• Make recommendations on food and drinks.
• Process payments and raise bills.
• Clear and reset tables.

Skills

Customer service

Communication

Teamwork

Calm under pressure

Job description

Salary – £ 26,508 Plus Tronc

Holiday – 28 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Complimentary on-site parking is available whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Hampton by Hilton Gatwick is connected directly to the North Terminal at Gatwick Airport. With 194 rooms offering the perfect start to your journey.

A bit about what you will do...

Food and Beverage Assistants embrace every opportunity to create extra special moments for our guests and provide a personal experience that will be remembered.

• Serve food and drinks in our assigned Food and Beverage outlets in a friendly and timely manner.
• Taking the time to listen to the needs of our guests and building natural rapport.
• Making knowledgeable suggestions and recommendations on the food and drinks that our guests might enjoy.
• Raising bills and taking payment.
• Clearing and re-setting tables.

More about you...

• Providing high quality service and attention to detail comes naturally to you.
• A smart and professional appearance.
• Excellent communication skills.
• The ability to remain calm whilst under pressure.
• Feeling comfortable in a fast-paced, busy environment.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a 4-star hotel is a significant advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are excitingopportunities for career progression and development across our properties and brands.