Food and Beverage Assistant

Valor Hospitality Careers UK; Exeter; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Food & Beverage Assistant at a premium hotel in Exeter. This role is central to delivering exceptional guest experiences, where you will assist in food and beverage service, maintain high standards of cleanliness, and provide outstanding customer service. With a commitment to sustainability and wellness, this position offers a vibrant work environment and numerous benefits, including discounts, wellness activities, and career development opportunities. If you are passionate about hospitality and eager to make a difference, this is the perfect opportunity for you.

Benefits

Exclusive discounts for team members

Discounted stays for friends and family

50% discount in restaurants and bars

Free meals while on duty

Access to high-street discounts

Cycle To Work Scheme savings

Generous refer-a-friend bonuses

Wellness activities and healthy lunches

Employee Assistance Programme

Healthcare Cash Plan options

Qualifications

• Passion for hospitality and customer service.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist in the preparation and serving of food and beverages.
• Maintain cleanliness and organization of dining areas.
• Provide excellent customer service and resolve guest complaints.

Skills

Customer Service

Communication Skills

Attention to Detail

Flexibility

Education

Experience in Hospitality

Job description

£12.21 Per Hour, Occasional Worker

About voco Zeal Exeter Science Park

voco Zeal Exeter Science Park is situated at the entrance of Exeter Science Park, home to leading science, technology, engineering, maths, and medicine businesses. This premium 4-star hotel offers 142 stylish bedrooms, a restaurant and bar showcasing local produce, a mini gym, gardens, and versatile meeting spaces. The hotel is 100% electric and has a car park with 12 EV charging points.

Sustainability is a key part of our ethos. All our team members are certified as ‘Carbon Literate’, and we encourage participation in Carbon Awareness training. We expect our team to understand their environmental impact, actively contribute to reducing emissions, and suggest ideas to enhance our sustainability efforts. Upholding a commitment to carbon reduction is essential, bringing our sustainability journey to life for both our team and guests.

Position Overview

We are seeking a dedicated and enthusiastic individual to join our team as a Food & Beverage Assistant. You will be central to our guest experience, delivering exceptional service and ensuring a memorable dining experience for all guests.

Are you passionate about hospitality and customer service? Do you take pride in providing top-notch service with a smile? If so, we would love to hear from you.

Key Responsibilities

1. Assist in the preparation and serving of food and beverages efficiently and courteously.
2. Maintain cleanliness and organization of dining areas, ensuring health and safety standards are met.
3. Provide excellent customer service by addressing guest inquiries and resolving complaints professionally.
4. Support the F&B team in operational duties such as setting up and clearing tables, restocking supplies, and inventory management.
5. Assist in coordinating and executing events and special functions.
6. Ensure all areas are well-stocked and presented impeccably at all times.

Desired Skills and Experience

1. Previous experience in a similar hospitality role is desirable but not essential.
2. Excellent communication and interpersonal skills.
3. Ability to work in a fast-paced environment and handle multiple tasks efficiently.
4. Strong attention to detail and a commitment to high standards.
5. Flexibility to work various shifts, including evenings, weekends, and holidays.

Benefits

Exclusive discounts for you, your friends, and family

• Valor team member rates at UK hotels, with rooms from just £30 B&B.
• Discounted stays for friends and family.
• 50% discount in our restaurants and bars.
• Free meals while on duty.
• Access to high-street discounts on shops, experiences, and more.
• Up to 40% savings on bikes via our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Health and Wellbeing

• Wellness activities, healthy lunches, wellbeing walks, and #HealthyHabits campaigns.
• Access to our Employee Assistance Programme, offering free confidential advice 24/7.
• Healthcare Cash Plan options from £5/month.

Career Development

• Fully funded apprenticeship programmes.
• Internal development programmes to support your growth.
• Monthly and annual service awards to recognize your achievements.

Join Our Team

Valor Hospitality is an equal opportunities employer, welcoming applications from all qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.

We operate 34 hotels across the UK, including brands like Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott, and Courtyard by Marriott. We have ambitious growth plans, with three new luxury 5-star hotels opening in 2024.