Food and Beverage Assistant

Stanley House Hotel and Spa; Blackburn; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

50% F&B discount

Bed & Breakfast stays

Employee assistance programme

Training and development

Job summary

Stanley House Hotel & Spa, nestled in Mellor, Lancashire, invites applications for a friendly Restaurant Food & Beverage Assistant. You’ll deliver attentive service in a busy, guest-facing setting and help ensure memorable dining experiences for our guests.

You'll join a welcoming team with flexible hours, including evenings and weekends, and enjoy staff benefits, discounts and development opportunities as part of leaf HOSPITALITY.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work as part of a team in a fast-paced hospitality environment.
• Passion for delivering guest-centric service.

Responsibilities

• Deliver friendly, professional and attentive service within the restaurant.
• Welcome guests and help create a positive dining experience.
• Take food and beverage orders accurately and efficiently.
• Serve food and drinks in line with company standards.
• Maintain knowledge of menus, promotions and products.
• Respond to guest enquiries professionally and promptly.
• Prepare and maintain restaurant areas to a high standard.
• Process payments and transactions accurately.
• Follow food safety and company procedures at all times.
• Collaborate with colleagues to deliver exceptional guest experiences.

Skills

Communication

Teamwork

Hospitality

Customer service

Job description

Restaurant Food and Beverage Assistant

Stanley House Hotel & Spa is a stunning, award winning, boutique country hotel, set in 54 acres of Ribble Valley countryside in Mellor, Lancashire. With 30 first-class bedrooms, unrivalled wedding and conference facilities, the hugely popular Fred’s Brasserie and a world-class spa, Stanley House is truly a hotel like no other.

Join Our Team

We're looking for a friendly and enthusiastic Restaurant Food & Beverage Assistant to join our team and help create memorable dining experiences for our guests. Over 18 as some bar work is required.

This is a guest-facing role where you'll deliver attentive service, support the smooth running of the restaurant and help ensure every guest enjoys a welcoming and enjoyable experience.

If you enjoy working with people, thrive in a busy environment and are passionate about hospitality, we'd love to hear from you.

Why Join Us?

• Team Member Programme with £50 Bed & Breakfast stays across participating leaf HOSPITALITY hotels
• 50% food and beverage discount
• Employee Assistance Programme and wellbeing support
• Hapi discounts platform
• Long Service Recognition Awards
• Team Member recognition awards
• Annual leave that increases with length of service, gaining an additional day each year up to a maximum of 5 extra days
• Training and development opportunities

What You’ll Be Doing

• Deliver friendly, professional and attentive service within the restaurant
• Welcome guests and help create a positive dining experience
• Take food and beverage orders accurately and efficiently
• Serve food and drinks in line with company standards
• Maintain excellent knowledge of menus, promotions and available products
• Respond to guest enquiries and requests professionally and promptly
• Prepare and maintain restaurant areas to a high standard
• Process payments and transactions accurately
• Follow food safety, health and safety and company procedures at all times
• Work collaboratively with colleagues to deliver exceptional guest experiences

What We’re Looking For

• Previous hospitality, restaurant or customer service experience is desirable but not essential
• Passion for delivering exceptional guest experiences
• Friendly, confident and professional approach
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Good attention to detail and presentation
• Positive and team-focused attitude
• Flexible approach to working hours, including evenings, weekends and holidays

About leaf HOSPITALITY

leaf HOSPITALITY is a hotel management company trusted by owners to operate branded and independent hotels across the UK.

Since 2007, we’ve managed every property as if it were our own, combining commercial expertise with a people-first approach. We build strong teams, create memorable guest experiences and deliver long-term success for our hotels, owners and communities.

Everything we do is guided by one principle:

be EXCELLENT.

Diversity & Inclusion

We are committed to creating an inclusive workplace where everyone feels welcome, respected and able to succeed. We celebrate individuality and believe diverse perspectives help us deliver better experiences for our guests, teams and communities.

Compensation: Minimum Wage