FOH Team Member

TN United Kingdom; Southampton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An innovative hometel brand is seeking enthusiastic Room Mates to join their family-run organization. In this role, you will create unforgettable experiences for guests by delivering exceptional hospitality and service. As a key member of the team, you will engage with guests, assist them with inquiries, and ensure their comfort throughout their stay. The company is dedicated to sustainability and community engagement, making this an exciting opportunity for those who value personal growth and making a positive impact. Join a forward-thinking team and help shape the future of hospitality while enjoying unique perks and a supportive work environment.

Benefits

Free night stay at properties

Employee discounts

Loyalty rewards

Paid volunteer days

Additional annual leave

Cycle to work scheme

Access to gym facilities

Employee Assistance Programme

Regular social activities

Personal development programmes

Qualifications

• Strong customer service skills and a passion for hospitality.
• Ability to adapt and respond positively to feedback.

Responsibilities

• Ensure every guest has a positive and memorable experience.
• Deliver exceptional service across food and beverage outlets.
• Assist guests with inquiries and check-in processes.

Skills

Customer Service

Hospitality

Food & Beverage Knowledge

Communication Skills

Problem-Solving

Job description

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room2 is the world’s first hometel brand; designing beautiful net-zero hotels which enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities. We are a family-run organisation focussed on providing world-class guest experiences and with a pipeline of growth to 2030 it's a great time to start your journey with us.

What’s in it for you:

1. 1 free night stay at any of our properties per year, with generous employee discount thereafter
2. Competitive salary and discretionary bonus scheme
3. Loyalty rewards and referral bonuses
4. 2 paid volunteer days per year and annual fundraisers for charities aligned to our core pillars
5. Additional annual leave with length of service
6. Cycle to work scheme use of gym facilities in our hotels
7. Access to activity workshops we host for our guests and the community
8. Employee Assistance Programme for you and your immediate family
9. Regular social activities including monthly people & planet focused engagement activities
10. Personal development programmes and opportunities to grow as we do

Purpose of the role

Our Room Mates, are a family of real people with real personalities. We are people who approach strangers as friends, who share in the highs and lows of our guests’ days, and who take delight in welcoming back guests time and time again.

As a Room Mate, it’s your role to ensure every guest who enters our hometel leaves has a positive and memorable experience. As our Room Mate you will know and understand what it means to deliver amazing hospitality across our food and beverage and customer-facing outlets and will thrive on the challenge of always exceeding guests’ expectations. You will be expected to achieve a level of service through the constant monitoring of our established brand standards.

Key Responsibilities

People

1. Be able and ready to assist guests with any enquiries they may have, including welcoming guests as soon as they arrive with due care and attention.
2. Assist the guests with checking into their rooms and ensure they are happy.
3. Deliver the best customer service experience for locals and guests
4. Help prepare and service a great range of drinks and a fantastic, freshly produced menu
5. Make your service smooth, confident and tailored to every individual who walks in the door.
6. Have a can-do attitude, understanding all brand standards and reading your guest’s needs.
7. Be open to change and see it as a positive. You thrive in positive feedback from guests and strive to make every experience in the front of house areas amazing.
8. Love self-development, coaching and supporting new staff. You can have fun on shift but know what needs to be done to deliver the brand promise.
9. Be proud of your Food & Beverage area and know that your contribution is a large one when it comes to the overall operation of the department.
10. Your Health and Safety and food safety knowledge is evident on shift at all times.
11. Be well-presented for every shift.
12. Deliver a memorable service to guests at all times; from booking a stay through to coffee and farewells.

Places

1. Have a good understanding of the local area and promote local attractions
2. Help promote our locally sourced menu items
3. Have a keen eye on what is happening in our community
4. Always keep an eye out for new business opportunities

Planet

1. Help with the continued effort to deliver zero waste
2. Follow all company policies on recycling
3. Attend and contribute to our Team Planet events

Direct Reports

No Direct Reports

This job description should be taken as a general guide and Lamington Group reserves the right to update and amend it in keeping with operational requirements, which may change from time to time.