FOH Team Member

TN United Kingdom; Romsey; On-site; GBP 20,000 - 30,000; Full time

Job summary

An independent company is seeking a friendly and customer-oriented Front of House member. In this exciting role, you will be responsible for providing exceptional customer service and ensuring a positive experience for all guests. Your strong communication skills and ability to work efficiently in a fast-paced environment will be key to your success. If you are passionate about hospitality and looking for an opportunity to progress within a supportive team, we encourage you to apply and join us in delivering outstanding service.

Qualifications

• Previous experience in a customer service role is preferred.
• Knowledge of hospitality industry is a plus.

Responsibilities

• Greet customers and provide a hospitable experience.
• Process transactions accurately using the point-of-sale system.
• Handle complaints professionally and courteously.

Skills

Excellent communication skills

Customer service

Attention to detail

Multitasking

Problem-solving skills

Tools

Point-of-sale system

Job description

Job Overview:

We are seeking a friendly and customer-oriented Front of House member to join our team. As a Front of House member, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. This position requires strong communication skills, great customer service, and the ability to work in a fast-paced environment as part of a team.

Responsibilities:

1. Greet customers and offer a hospitable experience for the entirety of their stay.
2. Process customer transactions accurately and efficiently using the point-of-sale system.
3. Take food and drink orders confidently.
4. Handle customer complaints or concerns in a professional and courteous manner.
5. Collaborate with other team members to ensure smooth service.

Experience:

1. Previous experience in a customer service role is preferred.
2. Knowledge of hospitality industry is a plus.
3. Familiarity with bartending is beneficial.
4. Understanding of food safety regulations is desirable.

Skills:

1. Excellent communication and interpersonal skills.
2. Strong attention to detail.
3. Ability to multitask and work efficiently in a fast-paced environment.
4. Friendly and approachable demeanor with a customer-centric mindset.
5. Problem-solving skills to address customer issues effectively.

If you are looking for an opportunity to work in a friendly independent company, with potential to progress and have a passion for providing exceptional customer service, we would love to hear from you.