FOH Team Member - The White Horse - Coventry, West Midlands

Wells & Co.; Coventry; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Beer and dining discounts

Refer a friend bonus

Career development

Employee assistance programme

Discounts portal

Dining discount of managed pubs

Job summary

The White Horse pub in Balsall Common, Warwickshire, part of Wells & Co, is recruiting Front of House team members to deliver an exceptional customer experience and a passion for food and beer.

Take accurate orders, greet guests, support kitchen, handle payments, and upsell menu items in a fast-paced environment. We offer up to £12.71 per hour plus tips, 28 days holiday, a pension, beer and dining discounts, and career development opportunities within Wells & Co.

Qualifications

• Previous front-of-house experience in hospitality or customer-facing environment.
• Excellent customer service and teamwork in a fast-paced environment.
• Enthusiasm and passion for food and beer.

Responsibilities

• Taking responsibility for the customer journey, ensuring their experience is second to none
• Taking accurate orders and working closely with kitchen staff
• Ensuring payments and receipts are correct
• Confidently recommending menu and drinks offerings
• Observing service and standards and reporting any incidents or issues
• Being a supportive and proactive team member
• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment

Skills

Customer service

Teamwork

Communication

Beer knowledge

Job description

We are looking for talented, motivated and passionate Front of House staff to join our team in delivering an exceptional customer experience and a mouth-watering food offering. Front of House duties include:

• Taking responsibility for the customer journey, ensuring their experience is second to none
• Taking accurate orders and working closely with kitchen staff
• Ensuring payments and receipts are correct
• Confidently recommending menu and drinks offerings
• Observing service and standards and reporting any incidents or issues
• Being a supportive and proactive team member
  Previous experience working front of house in a hospitality or customer facing environment
• Enthusiasm and passion for food and beer
• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
• A result driven and ambitious individual keen to develop your career and grow with us
  The White Horse is a welcoming country pub situated in the heart of Balsall Common - Warwickshire, that reopened under the Wells & Co Managed Pub estate in 2022 after being refurbished and restored back to the community pub that everyone knew and loved.
  Up to £12.71 p/h + tips
• 28 days holiday
• Company Pension scheme
• Retail and beer discounts
• Fun culture surrounded by a supportive team
• Refer a friend Bonus
• Employee Assistance programme
• Benefits portal
• Career development programme
• 30% dining discount of all managed houses
• Great working environment and great prospects!