FOH Team Leader

greene king; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

As a Team Leader at Greene King, you will ensure a smooth shift operation and maintain high service standards. You will lead your team to provide memorable customer experiences, deputising for management when needed. This role offers opportunities for career progression and various employee benefits.

Benefits

33% discount for staff and 15% for loved ones

Free mental health assistance program

Opportunity for career progression

Employee referral bonus up to £1,500

Wagestream access to wages before payday

Qualifications

• Experience in a leadership role within hospitality preferred.
• Ability to resolve issues and manage team dynamics effectively.

Responsibilities

• Lead and coordinate the team during shifts, ensuring service quality.
• Provide customers with a memorable experience every visit.
• Ensure a safe and clean bar environment.

Skills

Attention to Detail

Customer Service

Team Coordination

Adaptability

Positive Attitude

Job description

As a Team Leader, you’ll lead by example, making sure the team has everything they need so the shift runs smoothly! You’ll ensure the team maintains high standards and that our customers are satisfied.

Company Description

Join us at Greene King pubs, where we are a beacon for communities, bringing people together. Our community pubs are the heart of the local area, led by a local hero and a team ready to serve your favourite drinks. Our pubs are a central hub for events, delicious food, and socialising over drinks.

Additional Information

We’re committed to rewarding our team’s hard work, which is why…

You’ll receive a competitive salary, pension contributions, and benefits including:

• Opportunities for career progression across our well-known brands, with training and development at all levels.
• 33% discount for you and 15% for loved ones on all our brands.
• Free employee assistance program for mental health, well-being, financial, and legal support.
• 50% discount for you and 25% for loved ones at Greene King Inns and hotels.
• Referral bonus of up to £1,500 when you refer a friend who is hired.
• Wagestream access to your wages before payday.
• Retail discounts, including up to 30% off at Superdrug and exclusive offers with Three Mobile.

Qualifications

As a Team Leader, you will…

• Provide customers with a memorable experience every visit.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during busy shifts.
• Ensure the bar is safe, legal, and clean, addressing issues promptly and safely.

What you’ll bring…

• An eye for detail, ensuring every pint is perfect.
• Lead by example in delivering excellent service and a warm welcome.
• Ability to think quickly and adapt during busy shifts.
• A positive attitude and team spirit.