FOH Team Leader

greene king; City of Edinburgh; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a leading pub group as a Team Leader in Edinburgh, where you will oversee busy shifts, ensuring exceptional customer experiences. You will lead by example and support your team in maintaining the high standards of service that our customers expect. Enjoy a range of rewards and training opportunities to further your career.

Benefits

Competitive salary

Pension contribution

33% discount for you and 15% for loved ones

50% discount at Greene King Inns

Free employee assistance program

Referral bonuses up to £1,500

Wagestream access

Retail discounts

Qualifications

• Experience in a leadership role within hospitality.
• Ability to manage a team and ensure customer satisfaction.
• Strong communication and multitasking skills.

Responsibilities

• Ensure smooth and efficient pub operations during shifts.
• Deputise for management in their absence.
• Maintain high customer service standards.

Skills

Attention to detail

Customer service

Adaptability

Team spirit

Job description

As a Team Leader, you’ll lead by example, making sure the team has everything they need so the shift runs smoothly! You’ll ensure the team maintains high standards and that our customers are satisfied.

Company Description

Join us at Metro Pubs, where our pubs are at the heart of city life, striving to provide a home away from home for both locals and visitors to the capital alike. All of our pubs are unique and embody their own personality and character. We’re the place to laugh with friends, spend quality time with family, and enjoy all that is great about a community pub – the food, the drink, the service, and the atmosphere.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution, and more:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you can enjoy your favorite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – enjoy a weekend away without breaking the bank.
• Refer a friend – earn up to £1,500 when they are placed in a role.
• Wagestream – access your wages before payday for life’s surprises.
• Retail discounts – up to 30% off at Superdrug, exclusive discounts with Three Mobile, and more.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each time they visit.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during busy shifts, ensuring everything runs smoothly.
• Ensure the bar is safe, legal, clean, and issues are handled promptly and safely.

What you’ll bring…

• A keen eye for detail, ensuring every pint is poured perfectly.
• Be a role model in providing excellent service and making customers feel welcome.
• Ability to think quickly and adapt to challenges during busy shifts.
• A positive attitude and team spirit.