FOH Supervisor

The Inn Collection Group; City Of London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading hospitality company in the United Kingdom is seeking a Front of House Supervisor. In this role, you will ensure a warm and memorable experience for guests while supporting your team. Ideal candidates thrive in fast-paced environments and have a strong passion for customer service. Enjoy perks like extra holiday on your birthday and significant discounts at the inns.

Benefits

Extra paid holiday for your birthday

Development program support

Paid breaks

50% off food

£1 stay in January to March

1/3 off room bookings

£50 on same day bookings

15% off for loved ones

24/7 confidential support

Tips (Tronc)

Community contribution via Give-inn back scheme

Recognition as Best Pub Employer

Qualifications

• Experience in a fast-paced hospitality environment.
• Passion for creating memorable guest experiences.
• Ability to lead and motivate a team.

Responsibilities

• Greet guests and oversee service.
• Resolve challenges and ensure smooth operations.
• Create a positive atmosphere for guests and staff.

Skills

Customer service

Leadership

Problem solving

Job description

Overview

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

Perks & Benefits

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Your Role

Nestled in the picturesque village of Newton under Roseberry, The King’s Head Inn is a quintessential country pub, offering a welcoming atmosphere and a prime location in Captain Cook Country. With easy access to the stunning North York Moors National Park and the Cleveland Way, it’s the perfect spot to enjoy a vibrant, rewarding environment while surrounded by natural beauty.

You’ll Fit Right Inn

As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

Responsibilities

From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

Qualifications & Requirements

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn.

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles: https://careers.inncollectiongroup.com/join-inn

Age-related pay rates apply for Under 21s.