FMCG Client Manager — Growth & Team Leadership | Hybrid

SMG; Greater London; Hybrid; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Discretionary bonus 10%

Wellbeing fund

Headspace subscription

Uni Fund for learning

Wellbeing days

Annual conference & celebrations

Friday early finish

Hybrid working

Job summary

SMG, based in London, is looking for a Client Manager to join the Capture team. You’ll own relationships with key FMCG partners and lead end-to-end service across planning, media buying, campaign management and evaluation.

You’ll also manage a small number of direct reports and collaborate with Planning, Insight, Creative and Media specialists to deliver campaigns that meet our clients’ commercial ambitions, while growing the business through coaching and data-driven insights.

Qualifications

• Proven track record of delivering client or business growth.
• Experience coaching and developing team members.
• Comfort with numbers, data and financial reporting.
• Strong influencing and stakeholder management skills.
• Able to operate in a fast-paced, matrixed organisation.
• Proactive, solution-focused and eager to learn.

Responsibilities

• Build trusted relationships with FMCG clients, understanding their business needs and identifying opportunities to strengthen and grow our partnerships.
• Lead the creation and delivery of agency output for your clients, developing strategies alongside colleagues across SMG.
• Oversee campaign evaluation, making complex data easy to understand and leading client presentations.
• Manage and develop direct reports, giving them ownership while providing coaching, feedback and development support.
• Work closely with Planning, Insight, Creative and Media specialists to deliver high-quality campaigns.
• Oversee commercial reporting for your client accounts, assessing performance and communicating it clearly.
• Help ensure projects and campaigns supporting the wider commercial strategy are delivered successfully and on time.

Skills

Growth track record

Team management

Numerical reporting

Influence / stakeholder mgmt

Fast-paced / matrixed work

Proactive / solution-focused

Job description

SMG, based in London, is looking for a Client Manager to join the Capture team. You’ll own relationships with key FMCG partners and lead end-to-end service across planning, media buying, campaign management and evaluation.

You’ll also manage a small number of direct reports and collaborate with Planning, Insight, Creative and Media specialists to deliver campaigns that meet our clients’ commercial ambitions, while growing the business through coaching and data-driven insights.