FMCG Client Lead — Growth & Mentoring (Hybrid)

Service Management Group (SMG); Greater London; Hybrid; GBP 39,000 - 47,000; Full time

Benefits offered by this job

Discretionary bonus

Wellbeing fund

Headspace subscription

Learning fund

Wellbeing days

Summer conference

Early Friday finish

Flexible & hybrid

Job summary

SMG in London is seeking a Client Manager to join our Capture team. You’ll own relationships with key FMCG partners, leading end‑to‑end service across planning, media buying, campaign management and evaluation, with opportunities to contribute to creative work too.

You’ll manage and develop a small number of direct reports and collaborate with specialist SMG teams to deliver campaigns that meet our clients’ commercial ambitions and growth targets.

Qualifications

• Proven track record of delivering client or business growth.
• Experience managing, coaching and developing team members.
• Confidence working with numbers, data and financial reporting.
• Strong influencing, relationship-building and stakeholder management skills.
• Experience working effectively in a fast-paced, matrixed organisation.
• Proactive, solution-focused approach and enthusiasm for learning.

Responsibilities

• Build trusted relationships with key FMCG clients, understanding their business needs and identifying opportunities to strengthen and grow our partnerships.
• Lead the creation and delivery of agency output for your clients, developing strategies alongside colleagues across SMG.
• Oversee campaign evaluation, making complex data easy to understand and leading client presentations.
• Manage and develop direct reports, giving them ownership while providing coaching, feedback and development support.
• Work closely with Planning, Insight, Creative and Media specialists to deliver high-quality campaigns.
• Oversee commercial reporting for your client accounts, assessing performance and communicating it clearly.
• Help ensure projects and campaigns supporting the wider commercial strategy are delivered successfully and on time.

Skills

Client management

Team leadership

Data reporting

Stakeholder management

Growth mindset

Adaptability

Job description

SMG in London is seeking a Client Manager to join our Capture team. You’ll own relationships with key FMCG partners, leading end‑to‑end service across planning, media buying, campaign management and evaluation, with opportunities to contribute to creative work too.

You’ll manage and develop a small number of direct reports and collaborate with specialist SMG teams to deliver campaigns that meet our clients’ commercial ambitions and growth targets.