Senior Client Manager - Growth & Leadership (Hybrid)

SMG; Liverpool; Hybrid; GBP 43,000 - 53,000; Full time

Benefits offered by this job

10% discretionary bonus

£1,800 yearly wellbeing fund (on top

Free Headspace subscription

£500 yearly “Uni Fund” for learning

4 extra Wellbeing Days off per year

Annual Summer conference + year-round

Job summary

SMG, the pioneer in connected commerce marketing, is seeking a Senior Client Manager to lead the Client team within Very Media Group. This hybrid Liverpool role requires leadership across client management, media planning and commercial delivery, with close collaboration with The Very Group and supplier partners.

You will coach the team, drive revenue growth, maintain high client service standards, and shape planning and reporting processes to deliver consistently strong outputs.

Qualifications

• Strong experience in client management within retail media or agency environments.
• Experience coaching or mentoring team members.
• Proven ability to manage multiple clients while meeting commercial objectives.
• Solid understanding of media planning, budgeting and performance reporting.
• Comfort turning data and metrics into actionable insights.
• Excellent stakeholder management and collaboration skills.
• Organised, proactive and solutions-focused mindset.

Responsibilities

• Support and develop the Client team through regular coaching, guidance and feedback, building capability across client management, commercial understanding and media planning.
• Help drive commercial performance through strong planning, proactive client engagement and a focus on revenue and growth opportunities.
• Build trusted relationships with Very Media Group and The Very Group stakeholders, working closely with category owners to align priorities and plans.
• Set and maintain high standards for client service, helping the team deliver consistently strong work and build lasting supplier relationships.
• Improve the quality and effectiveness of media planning, ensuring plans are strategically aligned, commercially sound and focused on client objectives.
• Contribute to weekly and monthly commercial reporting for The Very Group, ensuring outputs are accurate, clear and useful.
• Strengthen campaign reporting, turning performance data into actionable insights that inform future planning.
• Identify opportunities to improve processes, efficiency and consistency across the team.
• Contribute to key strategic projects that evolve Very Media Group’s client offering and commercial approach.

Skills

Client management

Retail media

Team coaching

Stakeholder management

Media planning

Budgeting

Performance reporting

Data-driven insights

Commercial awareness

Process improvement

Job description

SMG, the pioneer in connected commerce marketing, is seeking a Senior Client Manager to lead the Client team within Very Media Group. This hybrid Liverpool role requires leadership across client management, media planning and commercial delivery, with close collaboration with The Very Group and supplier partners.

You will coach the team, drive revenue growth, maintain high client service standards, and shape planning and reporting processes to deliver consistently strong outputs.