FM Service Manager

Hollybank Trustees Ltd; Poole; On-site; GBP 42,000 - 58,000; Full time

Benefits offered by this job

33 days annual leave

Group pension scheme

Free eyesight test

Health cash plan

Remote GP access

24/7 EAP service

Discounted gym membership

Better BJF initiative

Employee referral scheme

Job summary

BJF Group's Facilities Management division in Poole seeks a Contract Service Manager to lead day-to-day site operations, ensure adherence to site procedures, and deliver planned maintenance to meet client requirements.

You will manage a delivery team and supply chain, mentor staff, monitor budgets, and provide technical guidance to the client while maintaining statutory compliance and high service standards.

Qualifications

• Verbal and written communication at all levels.
• Numerate and computer literate.
• Strong leadership and people-management skills.
• Experience in recruitment and line management of a team.
• Proven motivational and influencing skills with high integrity.

Responsibilities

• Oversee day-to-day site operations and ensure adherence to site procedures.
• Plan and deliver Planned Maintenance (PPMs) and Reactive Works; manage Small Works.
• Provide cost information and interface with Delivery team and client for chargeable works.
• Lead, mentor and manage site teams; ensure contract governance and escalation processes.

Skills

Verbal and written communication

Numerate and computer literate

Leadership / people management

Recruitment experience

Influencing skills

Education

City & Guilds / NVQ in engineering

IOSH or similar H&S qualification

Job description

Location: On site / Poole, UK
job type: Permanent / Full-time
Sector and subsector: Facilities Management | Assistant Facilities Manager
Salary: Negotiable salary

Company description:

BJF Group is a leading multidiscipline Main Contractor based across the UK, specialising in delivering high quality construction projects across various sectors priding ourselves of our reputation for excellence and attention to detail.

Within our Facilities Management division, the Southwest Core team plays a crucial role in the day-to-day delivery of reactive and preventative works across a diverse range of properties and systems within our client's sites - as a FM Service Manager. Within the team, you will be expected to provide comprehensive repairs and maintenance to a range of commercial instillations.

Position:

The Contract Service Manager is responsible for the management of day-to-day operational site activities ensuring that BJF Group’s site procedures and processes are in place and operating effectively.

To ensure that all works and activities undertaken by both the Delivery team and Supply Chain are provided to the required standard and in accordance with BJF Group and the client’s policy and procedures.

The Contract Service Manager is also expected to provide leadership, motivation, mentoring and line management responsibilities for the site-based teams.

• Operational: PPM’s Reactive Works, Small Works
• Financial and Commercial Management: This post will carry indirect budgetary responsibility.
• Contribute technical/specialist advice to client.
• Where issues arise adhere to the agreed Escalation Process to maintain Contract Governance.
• Plan and execute efficient delivery of all Planned Maintenance tasks to ensure both statutory and mandatory Compliance.
• Ensure site is statutory compliant, provide BJF Group with assurance and identifying compliance failures and mitigating action and escalating where appropriate.
• Consult with client to ensure priorities are appropriate.
• Provide cost information to Line Management to progress chargeable works.
• Ensure delivery of works, where necessary interfacing with the Site Management and customer to confirm requirements.
• Support Contract Manager with organising team members workloads to be a fully efficient use of their time.
• Make regular checks on all tool and equipment being used by team members to ensure working correctly record any information

Requirements:

• Hold an industry recognised based qualification i.e., City & Guilds / NVQ or similar in an appropriate engineering subject.
• Hold an industry recognised H&S qualification (Iosh or similar).
• Managerial experience at supervisor level within technical and or hard services background.
• Proven experience in both recruitment and line management of a team.
• Excellent verbal and written communication skills, at all levels.
• To be numerate and computer literate.
• Excellent motivational and influencing skills, with high levels of personal integrity.

Other information:

• Annual Leave Entitlement: 33 days per annum (inclusive of bank holidays)
• Group Pension Scheme: Provided by Royal London to save for your future.
• Free Eyesight test: Specsavers
• Company Funded Health Cash Plan: helping you spread the cost of essential healthcare like, trips to the dentist.
• Remote GP Access: speedy access to a GP by telephone or online plus electronic prescriptions
• 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it.
• Discounted Gym Membership at more than 3,000 gyms across the UK.
• Free Eyesight test: Specsavers
• Better BJF Initiative: wellbeing and mental health champions readily available at work.
• Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical beliefs; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

Job type: Permanent

Job terms: Full-time

Sector: Construction & Built Environment | Construction Operations

Created at: Jul 30, 2026 9:33 AM

Published by: Megan Malone