FM Robotics Projects Training Lead

Compass Group UK; London; On-site; GBP 50,000; Full time

Job summary

A leading company in Facilities Management is looking for a Training & Development Manager to enhance digital solutions and training initiatives. The ideal candidate will possess strong technical skills and a customer-focused approach, ensuring efficient operations and effective training for users. This role involves collaboration with various teams and requires flexibility for site visits across the UK.

Qualifications

• Strong technical FM background with proficiency in Windows and Microsoft Office.
• Excellent communication and problem-solving skills.

Responsibilities

• Collaborate with stakeholders for training and deployment of digital solutions.
• Conduct site visits for system support and training.
• Create training documentation and reports.

Skills

Communication

Problem Solving

Attention to Detail

Customer Focus

Tools

Windows

Microsoft Office Suite

Networking Principles

Job description

Training & Development Manager - Soft FM

12 month FTC

Salary: £50,000

Location: London based on site 3 - 4 days a week

Position Type: Full-time

Company: Compass Group

Compass Group is seeking a Training & Development Manager - Smart FM Solutions to join our dynamic FM team. This is an exciting opportunity for an individual with a strong technical FM background, exceptional problem-solving skills, and a passion for training users in new systems and technologies within Facilities Management. If you are ready to join a team delivering game-changing technology implementations, apply now and be a part of our forward-thinking organisation.

More about the role:

Key Responsibilities:

1. Collaborate with business stakeholders, Compass business areas, and IT teams to support the development, deployment, and training of Compass Digital solutions.
2. Support the Implementation and Technology team in delivering the Digital Technology Team programme.
3. Conduct regular site visits to assist contracts with systems, training, and software mobilisation support.
4. Work closely with mobilisation teams for new business and implementations.
5. Support solutions partners with mapping, data gathering, and deployment during software development and mobilisation.
6. Document and assist in data collection to support operational process and system development.
7. Provide system administration and on-site software support as required, ensuring efficient operations.
8. Create training documentation, reports, and system analysis as needed.
9. Develop industry-focused solutions for equipment, site support, and training initiatives.

Who you are:

Our Digital Mobilisation and Training Officer will have:

Technical Skills

1. Strong proficiency in Windows operating systems.
2. Experience with Microsoft Office Suite and other commonly used software applications.
3. Knowledge of networking principles and basic network troubleshooting.
4. Familiarity with helpdesk and ticketing systems.

Soft Skills

1. Excellent communication and interpersonal abilities.
2. Strong attention to detail and problem-solving skills.
3. Ability to work independently and as part of a team.
4. Customer-focused approach with a dedication to providing exceptional service.
5. Experience in customer-facing roles is highly desirable.
6. Proven ability to diagnose and resolve technical issues effectively.

Work Environment:

1. Mobile role within the UK with frequent overnight stays.
2. Occasional after-hours or weekend work may be required to address critical issues or perform maintenance.
3. Fast-paced environment requiring quick thinking and adaptability.
4. Organised working practices with a mature and calm approach to all user situations.
5. Ability to write clear procedures including technical and user documentation.
6. Demonstrate broad interest in all aspects of the job and keep abreast of technical improvements.
7. Ability to drive and flexibility to travel around sites.