FM Operations Manager

Serco Group plc; Corsham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company seeks an FM Operations Manager to oversee multi-site facilities management operations. This role involves ensuring compliance and service excellence across locations. The ideal candidate will have significant leadership experience, electrical compliance knowledge, and a willingness to travel between sites. Excellent benefits include training opportunities and a performance-based bonus scheme, which contribute to a supportive work culture.

Benefits

25 days holidays plus bank holidays

Contributory pension scheme

Performance-based bonus

Company car or cash alternative

Private medical insurance

Training and development opportunities

Health and wellbeing programs

Employee discounts across retailers

Paid volunteering day

Inclusive employee networks

Qualifications

• Strong knowledge of electrical compliance standards.
• Proven experience in multi-site FM operations.
• Ability to travel regularly between sites.

Responsibilities

• Provide oversight of hard and soft FM services.
• Act as technical lead for electrical systems.
• Implement compliance frameworks and maintain audit readiness.

Skills

Electrical compliance standards

Team leadership

IT skills

Education

NVQ Level 3 or equivalent in Electrical Installation

18th Edition Wiring Regulations certification

Tools

CAFM systems

Job description

FM Operations Manager

Location: Bordon, Hampshire or Corsham, Wiltshire
Salary: Competitive plus excellent benefits
Schedule: Full-time, Monday - Friday

Ready to impact a better future?

As an FM Operations Manager in our Defence team, you'll lead multi-site facilities management operations, ensuring compliance and service excellence across three locations. Your work will help maintain safe, efficient environments that support critical defence operations and positively impact communities.

You’ll act as the operational deputy to the Contract Manager, driving standardisation, technical assurance, and risk management. This is a role where your leadership and expertise in electrical compliance will make a tangible difference every day. Please note, regular travel between sites (approximately 100 miles apart) is essential to ensure consistent delivery and stakeholder engagement.

What you’ll do as an FM Operations Manager

You’ll be entrusted to:

• Provide strategic oversight and coordination of hard and soft FM services across multiple sites
• Act as the technical lead for electrical systems, ensuring compliance with statutory regulations and MOD standards
• Oversee electrical safety audits, remedial works, and certification processes
• Implement robust compliance frameworks and maintain audit readiness
• Lead supplier performance management and negotiate contracts to optimise value
• Manage operational budgets and identify cost‑saving opportunities without compromising quality
• Drive standardisation and continuous improvement initiatives across all sites
• Line manage Site Managers, fostering a culture of accountability and safety
• Represent FM operations in client meetings and build strong stakeholder relationships

Does this sound like you?

You’ll be a great fit for this role if you have:

• NVQ Level 3 or equivalent in Electrical Installation
• 18th Edition Wiring Regulations certification
• Strong knowledge of electrical compliance standards (e.g., NICEIC)
• Proven experience in multi-site FM operations and team leadership
• Good IT skills and familiarity with CAFM systems
• Security Clearance (SC) or ability to obtain
• Ability and willingness to travel regularly between sites

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing

We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.

What we offer

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Bonus: A performance-based bonus scheme
• Company car: A company car or cash alternative
• Private medical insurance
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

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