FM Hard Services Manager - Accommodation

Center Parcs; Penrith; On-site; GBP 65,000 - 75,000; Full time

Benefits offered by this job

Free day passes

Discounts on breaks and in our shops

Bonus scheme

Supportive team

Career development and training

Job summary

Center Parcs Whinfell Forest is seeking an FM Hard Services Manager to lead a maintenance team and ensure accommodation meets the highest standards for guests. You’ll drive reliability, safety, and proactive improvements across a varied property portfolio while fostering a culture of collaboration and wellbeing.

You will manage service contracts in hard FM, use CAFM systems, and build strong relationships with stakeholders.

Qualifications

• Proven ability to manage technical and administrative teams.
• Skilled in managing dynamic workloads with effective task prioritisation.
• Experienced in managing service contracts within hard FM environments.
• Holds a formal Facilities Management qualification or HNC in Construction or Engineering.
• Use of Computer Aided Facilities Management (CAFM) systems.
• Experience in safety standards and risk management.

Responsibilities

• Lead a team to deliver efficient maintenance across a varied property portfolio.
• Ensure all accommodation is presented to high standards and meets guest expectations.
• Build strong relationships with stakeholders through effective communication.
• Encourage cross-department collaboration to enhance service delivery.
• Promote team wellbeing and motivation through performance management strategies.

Skills

Team leadership

Facilities management

CAFM systems

Risk management

Contract management

Safety standards

Education

Facilities Management qualification

HNC in Construction or Engineering

Tools

CAFM software

MS Office

Job description

FM Hard Services Manager - Accommodation Whinfell Forest | Circa £65,000 to £75,000 per annum dependant on experience plus 18% bonus scheme

Keep guests happy from behind the scenes We're looking for a confident leader to manage a skilled maintenance team, ensuring all accommodation meets high standards and exceeds guest expectations. You'll foster a culture of collaboration, wellbeing and performance across the department.

What you'll be doing

• Lead a team to deliver efficient maintenance across a varied property portfolio
• Ensure all accommodation is presented to high standards and meets guest expectations
• Build strong relationships with stakeholders through effective communication
• Encourage cross-department collaboration to enhance service delivery
• Promote team wellbeing and motivation through performance management strategies

What's in it for you

• Free day passes and access to leisure facilities (including the spa)
• Discounts on breaks and in our shops and restaurants
• Bonus scheme and recognition rewards
• A supportive, friendly team
• Career development and in-role training

Your working hours

• Full-time contract, 150 contracted hours per 4-week period
• Shifts typically fall between 8:00am and 6:00pm
• This role includes early mornings and evenings
• Take part in the out of hours Duty Management rota

About you

• Proven ability to manage technical and administrative teams
• Skilled in managing dynamic workloads with effective task prioritisation
• Experienced in managing service contracts within hard FM environments
• Holds a formal Facilities Management qualification or HNC in Construction or Engineering
• Use of Computer Aided Facilities Management (CAFM) systems
• Experience in safety standards and risk management

Our values

Each colleague at Center Parcs is involved in building better worlds for our guests, colleagues, communities and our environment. Contributing to our purpose means living out our values: We care, we're brave, we're determined and we're naturally us.

At Center Parcs, everyone's welcome.

We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect.We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging.We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.

Closing date: 25th September 2026