Flying Shuttle

Marston's; Withersfield; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Bonus schemes

Private Medical Insurance

Pension & Life Assurance

Rewards Platform

Health Screening Discounts

Long Service Awards

Gym Discounts

GP helpline 24h

Mortgage advice

On-site accommodation

Training and development

Job summary

The Flying Shuttle in Haverhill is seeking a General Manager from Marston’s, a well-known UK pub group. The role offers a salary up to £42,000 plus bonus and a generous benefits package, with on-site leadership of a busy, food-led operation and a focus on guest satisfaction and commercial growth.

You’ll lead a team, drive events and promotions and manage overall operations while upholding Marston’s standards and community involvement.

Qualifications

• Experience running a pub/food-led operation.
• Strong leadership and people development skills.
• Commercial awareness and budgeting capability.
• Customer-focused with ability to drive sales.

Responsibilities

• Oversee all aspects of the pub's daily operations.
• Lead, train and motivate the team to deliver great guest experiences.
• Drive sales growth via events, promotions and quality food/bev.
• Manage finances, inventory and compliance.

Skills

Leadership

People management

Operational excellence

Guest experience

Job description

We're looking for a General Manager for The Flying Shuttle, Salary up to £42,000 plus bonus and a generous benefits package.

Marston’s is one of the UK’s largest and most beloved pub chains and today, we operate more than 1,300 pubs, bars and hotels. Now, we’re on the lookout for a great General Manager to take charge at the Flying Shuttle, Haverhill and lead the team to success!

What you get from us:

You’ll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include:

• Additional earnings potential through bonus and incentive schemes
• Employer funded Private Medical Insurance
  
• Pension scheme with additional Life Assurance and Group Income Protection cover included
• Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
  
• Health Screening Discounts
  
• Long Service Awards
  
• Gym Discounts
  
• 24-hour GP helpline
• Mortgage Advice and support
• On-site accommodation
• Award winning training and development

About the pub

The Flying Shuttle is a large, well-established food-led pub and restaurant in Haverhill, enjoying a strong reputation within the local community. The business currently delivers around 850 covers per week and averages £20,000 in weekly sales, with a 60/40 food-to-wet sales mix, providing a solid trading foundation and significant opportunities for future growth. The pub is known for its welcoming atmosphere, quality food offer, and its appeal to families, local residents, and regular guests.

For an ambitious General Manager, there is a fantastic opportunity to build on the site's success by driving additional wet sales through events, entertainment, sports, and community engagement initiatives, while continuing to enhance the food offer and guest experience. With strong existing trade, a loyal customer base, and scope to increase footfall and spend, the Flying Shuttle offers an exciting opportunity to take an already successful business to the next level.

Have you got what it takes?

It’s true, being a Pub Manager is demanding but the people make it much more than just a job. Brimming with energy and ideas, you’ll add touches of your personality to your pub and think of new ways to delight and excite your customers. You’ll thrive off growing your business and have a ‘lead from the front’ mentality and passion for nurturing your team.

As a General Manager you’ll:

• Care about finding, growing and engagingyour team.
• Be accountable for running all aspects of your pub.
• Be passionate about doing the right thing for your staff and your customers.
• Dream big and think differently about new ways to increase sales and growth.
• Celebrate and create a buzz by sharing enjoyable experiences.

Are we right for you?

From cosy locals to pub-restaurants, our destination businesses serve up an award-winning selection of pub classics and innovative new dishes. What’s more, our impressive drinks portfolio combines well-known brands, like Estrella and Hobgoblin, with outstanding craft ales and beers. Add a dash of our unique Marston’s atmosphere and we have the ingredients to make every visit a fantastic experience for our customers. The same goes for our people and as one of our General Managers you’ll find a premium blend of challenge, security and career progression. And whenever you need support or guidance advice from your area manager, you’ll find their door is always open.

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.

As part of our application process, we use Lily, an AI-powered interviewing assistant to support the early stages of screening. Lily helps us move quickly, keep things flexible for you, and create a more consistent candidate experience, but one thing you should know – all hiring decisions are still made by our people.