Flowroom Shift Manager

Frasersgroup; Shirebrook; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Frasers Champion

Retail Reconnect

Fearless 1200

Frasers Fit

Job summary

Frasersgroup is recruiting a Flow Room Shift Manager for its Shirebrook operation. The role oversees the Flow Room, translating daily plans into actionable execution and protecting customer outcomes across the shift.

You will lead a team of Technicians and Supervisors, drive performance against KPIs, and collaborate with Operations, Engineering and IT to remove blockers and improve processes. A fast-paced environment requires strong leadership and a data-driven mindset.

Qualifications

• Proven ability to lead and develop teams in a fast-paced environment.
• Strong analytical and problem-solving skills with data-driven approach.
• Excellent communication and influencing skills across multiple functions.

Responsibilities

• Own live Flow Room performance across the shift, ensuring KPIs are controlled.
• Lead Flow Room shift team with clear expectations, coaching and accountability.
• Translate daily plan into a clear flow strategy and prioritise work.
• Maintain visibility of volume, capacity, risks and proactively act to protect service.
• Lead incident management during the shift with clear ownership and actions.

Skills

Leadership

Operational excellence

Data analysis

Cross-functional collaboration

Tools

Microsoft Office

Job description

The Role: The Flow Room Shift Manager is accountable for delivering safe, controlled and efficient system and product flow across the Shirebrook operation, ensuring the shift consistently achieves operational KPIs including efficiency, availability, OEE, service, accuracy and downtime control.

This is a critical leadership role within the Shirebrook Flow Room, responsible for translating the daily plan into operational execution, controlling live performance, escalating risk at pace and ensuring the right colleagues, relationships, standards and processes are in place to deliver the shift result.

The role leads the Flow Room shift team while working closely with warehouse operations, planning, engineering, IT, supervisors, section managers and senior stakeholders to maintain alignment, remove blockers and protect customer, commercial and colleague outcomes.

Key Responsibilities:

• Own live Flow Room performance across the shift, ensuring system availability, efficiency, OEE, service, accuracy and downtime KPIs are actively controlled and escalated where required.
• Lead the Flow Room shift team with clear expectations, coaching, engagement, accountability and capability building across Technicians, Senior Technicians and supporting roles.
• Translate the daily operational plan into a clear flow strategy, prioritising work, balancing labour and supporting Shift Operations and Section Managers to protect service delivery.
• Maintain forward visibility of volume, capacity, system constraints and operational risks, taking proactive action before they impact service.
• Lead operational incident management during the shift, ensuring issues are controlled, communicated and escalated at pace, with clear ownership, root cause understanding and corrective actions.
• Ensure a clear and structured shift handover, covering performance, open incidents, operational risks, outstanding actions and priorities for the incoming shift.
• Maintain strong cross‑functional control with Operations, Engineering, IT and Planning to remove blockers, protect automation performance and minimise operational disruption.
• Lead Flow Room start‑of‑shift briefs, ensuring priorities, risks, expectations, safety messages and operational focus areas are understood before execution begins.
• Challenge and promote standard practice across the Flow Room model, supporting SOP, risk assessment and process reviews while role modelling a culture of continuous improvement.
• Monitor and maintain a safe working environment, ensuring hazards, unsafe behaviours and compliance concerns are acted on promptly and escalated where required.
• Maintain visibility of the IT backlog and support consensus on priorities, including change activity, system improvements and new project requirements impacting Flow Room performance.

Strong understanding of automated warehouse systems, operational flow and control systems, with the ability to manage incidents, risks and performance.

Proven experience leading and developing teams in a fast‑paced, target‑driven operational environment.

Strong analytical, planning and problem‑solving skills, with the ability to use data to identify root causes, prioritise actions and drive performance.

Excellent communication and influencing skills, with the ability to build strong relationships and work effectively across Operations, Engineering, IT and Planning.

Resilient, proactive and results-focused, with the ability to take ownership, make decisions and maintain control under operational pressure.

Good IT skills, including Microsoft Office, with an understanding of Continuous Improvement and the ability to turn opportunities into practical, sustainable change.

Along with your benefits package we also offer a wide range of perks for our colleagues:

• Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.
• Retail Reconnect - In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.
• Fearless 1200 - Fearless 1200 is our way of recognising our growth. It's bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded - check out the video link to find out more - https://www.youtube.com/watch?v=O0qmvJofMew

Employee Welfare

• Frasers Fit - Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for emp