Flow Control Planner | Dispatch & Scheduling Lead

Lanes Group; Worthing; On-site; GBP 27,000 - 29,000; Full time

Job summary

Lanes Group in Durrington, West Sussex, is seeking a Planning Coordinator to manage daily job dispatch, liaise with contractors, internal teams, and customers, and support operational excellence across service areas. The role is permanent and full-time, based in Durrington with 40 hours per week.

Salary ranges from £27,000 to £29,000. Tasks include coordinating with crews, updating systems like Big Change and Ellipse, and ensuring timely job closures and accurate reporting.

Qualifications

• Experience coordinating dispatch and scheduling of field operations.
• Strong communication with customers and internal teams.
• Ability to liaise with contractors and third parties.

Responsibilities

• Assess theBig Changesystem daily for new job requests.
• Allocate and dispatch jobs to the appropriate crews based on scope, location, and availability.
• Schedule jobs (P1/2/2a/3), ensuring timely follow-up.
• Liaise with internal contacts and third parties to identify responsible units.
• Update contractor assignments in Big Change and notify external teams where applicable.
• Plan jobs for crews daily and book appointments directly with customers via calls or texts.
• Maintain clear and professional communication with customers to confirm appointment scheduling.
• Coordinate with other units when joint efforts are needed to complete job activities within boundary areas.

Skills

Planning

Scheduling

Customer communication

Team coordination

Tools

Big Change

Ellipse

Waterworx

Whereabout spreadsheet

Job description

Lanes Group in Durrington, West Sussex, is seeking a Planning Coordinator to manage daily job dispatch, liaise with contractors, internal teams, and customers, and support operational excellence across service areas. The role is permanent and full-time, based in Durrington with 40 hours per week.

Salary ranges from £27,000 to £29,000. Tasks include coordinating with crews, updating systems like Big Change and Ellipse, and ensuring timely job closures and accurate reporting.