Flow Compliance Support Technician

Severn Trent Water; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

Severn Trent Water is seeking a Flow Compliance Support Technician to join their team in Coventry. This role involves managing compliance databases, ensuring accurate reporting, and supporting audit processes. Ideal candidates will have strong database management skills and a background in the water industry. The position offers competitive salary and benefits, including a bonus scheme and extensive training opportunities.

Benefits

25 days holiday + bank holidays

Annual bonus scheme

Leading pension scheme

Sharesave scheme

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Two volunteering days per year

Qualifications

• Proficiency in databases like Access, MS Excel, Word, and PowerPoint.
• Experience in database management.
• Strong communication and organisational skills.

Responsibilities

• Manage Flow Compliance Team inboxes and ensure notifications are acted upon promptly.
• Maintain accurate and timely organisation of reports and certificates.
• Support the team in producing audit plans and trackers.

Skills

Communication

Interpersonal skills

Organisational skills

Database management

Tools

Access

MS Excel

Word

PowerPoint

Job description

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Flow Compliance Support Technician

Hello, we’re Severn Trent and we think water is wonderful. Oh, we’re pretty keen on people too.

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.



EVERYTHING YOU NEED TO KNOW


Our Flow Compliance Team has an opportunity for you to join us as a Flow Compliance Support Technician. This role covers the entire Severn Trent region, so please be aware that travel will be required.

This role can be based in STC Coventry or our Wanlip base

In this role, you will be responsible for ensuring the efficient management and organisation of team inboxes.
You will maintain accurate and timely organisation of reports and certificates from providers, facilitating appropriate actions and next steps based on received documents.
Additionally, you will support the team in producing audit plans and trackers, ensure the Flow Compliance database is up-to-date and accurate, and enhance compliance processes and procedures.
Key accountabilities of this role will include:

• Manage Flow Compliance Team inboxes and ensure notifications are acted upon promptly and following management systems.
• Manage the flow compliance database ensuring data is accurate and up to date.
• Manage reports and certificates, ensuring details are recorded accurately and appropriately and ensuring relevant
parties informed of outcomes and actions.
• Assist in the creation and maintenance of audit plans and trackers, ensuring all audit activities are documented and
tracked.
• Monitor and follow up on actions and next steps required from received documents, ensuring compliance with internal and external requirements.
• Identify and implement improvements to compliance processes and procedures.
• Advantageous to have knowledge of data submission processes and familiarity with Environmental Agency (EA) regulations.
• Collaborate with team members to ensure compliance objectives are met.
• Stay updated on regulatory changes and ensure the team is informed of any updates.
• Support the team and manager with preparation for regulatory audits.

WHAT YOU’LL BRING TO THE ROLE

To succeed in this role, you need proficiency in databases like Access, MS Excel, Word, and PowerPoint, along with experience in database management. Strong communication, interpersonal, and organisational skills are essential.
You should be able to read, analyse, and record documents accurately.
Experience with regulatory data, familiarity with Environmental Agency (EA) requirements, and a background in the water industry are desirable. Additionally, you must prioritise conflicting deadlines and manage stakeholders effectively.
As this role involves travel a Full UK Driving License is Required.

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:


• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year
• Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies (including, a year fully paid maternity and adoption leave)
• Two volunteering days per year



WHAT’S NEXT?


We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date too - so keep an eye on your phone and emails.

And, if your curiosity has peaked and you want to find out even more, search #LifeAtSevernTrent on social media.