Floortender: Guest Experience Champion (PT/FT)

The Cocktail Club; Reading; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Skill-based pay

Generous service charge

50% food & drink discount

Discount portal

Wagestream access

Life assurance £10,000

Employee Assistance Program

Training & development

Fun team

Job summary

The Cocktail Club in Reading is seeking a Floortender to greet guests, take orders and deliver drinks with a focus on excellent service. You’ll join a vibrant team where energy and enthusiasm help create memorable experiences for every guest.

We value a friendly, outgoing attitude, strong communication, and knowledge of responsible alcohol service. Training and development are provided, with opportunities for growth in a dynamic bar group.

Qualifications

• Excellent customer service and communication skills.
• Strong multitasking abilities during peak hours.
• Friendly and outgoing personality with a positive guest experience.
• Knowledge of responsible alcohol service and legal drinking age requirements.

Responsibilities

• Greet and welcome guests with a warm, friendly first impression.
• Serve drinks and food on the floor; take orders and ensure timely delivery.
• Maintain a clean, organized seating area; clear glasses and trash as needed.
• Engage guests with menu information, specials and promotions.
• Anticipate guest needs and promptly address inquiries or requests.
• Collaborate with the team to ensure smooth service.
• Uphold safety and hygiene regulations, including responsible alcohol service.
• Assist with setting up and breaking down the bar and seating areas.

Skills

Customer service

Multitasking

Outgoing personality

Alcohol service knowledge

Job description

The Cocktail Club in Reading is seeking a Floortender to greet guests, take orders and deliver drinks with a focus on excellent service. You’ll join a vibrant team where energy and enthusiasm help create memorable experiences for every guest.

We value a friendly, outgoing attitude, strong communication, and knowledge of responsible alcohol service. Training and development are provided, with opportunities for growth in a dynamic bar group.