Floortender: Dynamic Brunch & Nightlife Guest Expert

Nightcap PLC; City of Westminster; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Skill-based pay

Service charge

50% staff discount

Discount portal

Early pay via Wagestream

Life assurance £10,000

Employee Assistance Program

Training and development

Fun and vibrant environment

Job summary

Nightcap PLC is seeking a Floortender for Gloria-branded venues in the UK. You will welcome guests, take orders, serve drinks and food, and help maintain a vibrant, guest-focused floor environment through brunch and all-night service.

We value a friendly, outgoing personality with excellent customer service and knowledge of responsible alcohol service. The role offers skill-based pay, staff discounts, and opportunities for growth within Nightcap’s vibrant portfolio.

Qualifications

• Excellent customer service and communication skills.
• Strong multitasking abilities.
• Knowledge of responsible alcohol service and legal drinking age requirements.

Responsibilities

• Greet and welcome guests as they arrive, providing a warm and friendly first impression.
• Serve drinks and food to customers on the floor, taking orders, and ensuring timely delivery.
• Maintain a clean and organized seating area, clearing empty glasses, plates, and trash as needed.
• Engage with guests, providing information on menu items, drink specials, and promotions.
• Anticipate guest needs and promptly address any inquiries or requests.
• Collaborate with the team to ensure smooth and efficient service.
• Uphold all safety and hygiene regulations, including responsible alcohol service guidelines.
• Assist with setting up and breaking down the bar and seating areas before and after service.

Skills

customer service

multitasking

communication

alcohol service

Job description

Nightcap PLC is seeking a Floortender for Gloria-branded venues in the UK. You will welcome guests, take orders, serve drinks and food, and help maintain a vibrant, guest-focused floor environment through brunch and all-night service.

We value a friendly, outgoing personality with excellent customer service and knowledge of responsible alcohol service. The role offers skill-based pay, staff discounts, and opportunities for growth within Nightcap’s vibrant portfolio.