Floor Supervisor

St. James's Hotel & Club - Housekeeping; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

50% off from room and F&B outlets for友

Continuous training and development

Travel card for zone 1-2

Staff meals provided on shift

Discretionary service charge

Laundry service for formal uniforms

Introduce a friend scheme

Employee Assistance Programme

Holiday entitlement 28 days

Job summary

St. James's Hotel & Club in London seeks a Floor Housekeeping Supervisor to lead the housekeeping team across day and evening shifts, ensuring guest rooms and public areas meet five-star standards, with a strong emphasis on presentation and guest comfort.

You will coordinate services and mentor staff to maintain a discreet, opulent environment. The ideal candidate will have supervisory hotel housekeeping experience, excellent attention to detail, and a calm, proactive approach in a busy luxury

Qualifications

• Previous supervisory housekeeping experience in a hotel.
• Excellent attention to detail and five-star standards.
• Experience supervising and motivating a team.
• Strong communication and organisational skills.
• Proactive, hands-on approach; calm in a busy environment.
• Passion for delivering exceptional guest service.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Supervise and support the housekeeping team.
• Conduct inspections of guest rooms and public areas to ensure five-star standards.
• Coordinate and oversee housekeeping and turndown services.
• Allocate tasks and monitor the progress and performance of team members.
• Ensure guest requests and housekeeping queries are handled promptly and professionally.
• Report maintenance, damage and safety concerns to the relevant departments.
• Maintain excellent communication with the Front Office, Maintenance and other hotel departments.
• Assist with staff training, coaching and development.
• Ensure all housekeeping equipment, linen and supplies are used and stored correctly.
• Promote and maintain high standards of health, safety and hygiene.
• Lead by example and ensure a professional, positive and guest-focused working environment.

Skills

Attention to detail

Communication skills

Organisational skills

Team supervision

Proactive approach

Calm under pressure

Guest service

Flexibility

Job description

Nestled in a quiet cul-de-sac in the heart of Mayfair, St. James's Hotel and Club is a timeless sanctuary where British heritage meets contemporary luxury. Since its inception in 1857 as an elite gentleman’s club, it has served as a sophisticated "home away from home" for diplomats, authors, and stars of the silver screen.

Stepping through its doors, you leave the bustle of London behind for an atmosphere of refined intimacy. The hotel is renowned for its modern English elevated cuisine by Executive Chef William Drabble, whose menus celebrate the finest seasonal British ingredients with meticulous technique. The collection of suites feels more like private residences than hotel rooms, many featuring rare private terraces overlooking the St. James’s skyline.

What truly defines the "St. James’s story" is its blend of history and heart. Whether you are sipping a signature cocktail in the elegant bar or enjoying the celebrated Masterpiece Afternoon Tea, you are participating in a legacy of hospitality that has spanned over 160 years. It remains a hidden gem for those who seek the quintessential London experience: discreet, opulent, and utterly unforgettable.

We are seeking an experienced, professional and detail-focused Floor Housekeeping Supervisor to join our team.

As an Floor Housekeeping Supervisor, you will play a key role in ensuring the highest standards of cleanliness, presentation and guest comfort are maintained throughout the hotel during the day and evening shift. You will lead and support the housekeeping team while ensuring that our guest rooms and public areas consistently reflect the exceptional standards expected of a five-star property.

Key Responsibilities

• Supervise and support the housekeeping team.
• Conduct inspections of guest rooms and public areas to ensure five-star standards are consistently maintained.
• Coordinate and oversee housekeeping and turndown services.
• Allocate tasks and monitor the progress and performance of team members.
• Ensure guest requests and housekeeping queries are handled promptly and professionally.
• Report maintenance, damage and safety concerns to the relevant departments.
• Maintain excellent communication with the Front Office, Maintenance and other hotel departments.
• Assist with staff training, coaching and development.
• Ensure all housekeeping equipment, linen and supplies are used and stored correctly.
• Promote and maintain high standards of health, safety and hygiene.
• Lead by example and ensure a professional, positive and guest-focused working environment.

About You

The ideal candidate will have:

• Previous experience in a supervisory housekeeping role within a hotel environment.
• Excellent attention to detail and a strong understanding of five-star housekeeping standards.
• Previous experience supervising and motivating a team.
• Strong communication and organisational skills.
• A proactive and hands-on approach to work.
• The ability to remain calm and professional in a busy environment.
• A genuine passion for delivering exceptional guest service.
• Flexibility to work evenings, weekends and public holidays.

What We Offer

• 50% off from room and F&B outlets for friends and family
• Continuous training and development for all staff of all levels
• TFL monthly travel card for zone 1 -2 paid after successful completion of probation
• Staff meals provided on shift
• Discretionary service charge
• Laundry service for all formal uniform
• Introduce a friend scheme
• Employee Assistance Programme
• Holiday entitlement for full time is 28 days per year, including public and bank holidays