Room Attendant

St. James's Hotel & Club - Housekeeping; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

50% off from room and F&B outlets for友

Continuous training and development

TFL travel card after probation

Staff meals provided on shift

Discretionary service charge

Laundy service for uniforms

Introduce a friend scheme

Employee Assistance Programme

28 days holiday per year

Job summary

St. James's Hotel and Club in Mayfair is seeking a dedicated Room Attendant to join our housekeeping team, upholding the highest cleanliness and presentation standards for luxury guest rooms and public areas.

You will maintain rooms to 5-star standards, ensuring immaculate bed-making, amenities replenishment, and discreet guest service. A comprehensive training environment and opportunities to develop within a historic luxury hospitality setting are provided.

Responsibilities

• Clean and service guest rooms, suites, and bathrooms to 5-star standards
• Immaculately present rooms including bed-making and replenishment of amenities
• Report maintenance issues promptly and accurately
• Handle guest belongings with care and integrity
• Follow health, safety, and hygiene procedures at all times
• Deliver discreet, courteous, and professional service when interacting with guests
• Maintain linen rooms and housekeeping trolleys in an organised manner

Job description

Nestled in a quiet cul-de-sac in the heart of Mayfair, St. James's Hotel and Club is a timeless sanctuary where British heritage meets contemporary luxury. Since its inception in 1857 as an elite gentleman's club, it has served as a sophisticated "home away from home" for diplomats, authors, and stars of the silver screen.

Stepping through its doors, you leave the bustle of London behind for an atmosphere of refined intimacy. The hotel is renowned for its modern English elevated cuisine by Executive Chef William Drabble, whose menus celebrate the finest seasonal British ingredients with meticulous technique. The collection of suites feels more like private residences than hotel rooms, many featuring rare private terraces overlooking the St. James's skyline.

What truly defines the "St. James's story" is its blend of history and heart. Whether you are sipping a signature cocktail in the elegant bar or enjoying the celebrated Masterpiece Afternoon Tea, you are participating in a legacy of hospitality that has spanned over 160 years. It remains a hidden gem for those who seek the quintessential London experience: discreet, opulent, and utterly unforgettable.

We are seeking a dedicated and detail-oriented Room Attendant to join our housekeeping team and uphold the highest standards of cleanliness and presentation.

The Role

As a Room Attendant, you will play a vital role in ensuring our guests enjoy a flawless and comfortable stay. You will be responsible for maintaining guest rooms and public areas to the highest luxury standards, reflecting the our quality assurance standards.

Key Responsibilities

• Clean and service guest rooms, suites, and bathrooms to 5-star standards
• Ensure all rooms are immaculately presented, including bed-making and replenishment of amenities
• Report maintenance issues promptly and accurately
• Handle guest belongings with care and integrity
• Follow health, safety, and hygiene procedures at all times
• Deliver discreet, courteous, and professional service when interacting with guests
• Maintain linen rooms and housekeeping trolleys in an organised manner

What We Offer

• 50% off from room and F&B outlets for friends and family
• Continuous training and development for all staff of all levels
• TFL monthly travel card for zone 1 -2 paid after successful completion of probation
• Staff meals provided on shift
• Discretionary service charge
• Laundry service all formal uniform
• Introduce a friend scheme
• Employee Assistance Programme
• Holiday entitlement for full time is 28 days per year, including public and bank holidays