Floor Supervisor

TN United Kingdom; Exeter; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player in hotel support services is seeking a dynamic Floor Supervisor to lead a busy housekeeping team. This role involves ensuring high standards of cleanliness and guest satisfaction while supporting staff training and development. With a focus on quality service and operational efficiency, you will play a crucial role in maintaining the hotel's reputation. Join a company that values its employees with a flexible working environment, opportunities for career progression, and a comprehensive benefits package. If you are passionate about hospitality and ready to take on a leadership role, this is the perfect opportunity for you.

Benefits

Up to 28 days paid holidays

Flexible working hours

Full on-site training

Access to loans or wage advances

Career progression opportunities

Workplace pension enrollment

Recognition, incentives, and awards

Qualifications

• Prior supervisory experience in hospitality, specifically in housekeeping.
• Strong knowledge of housekeeping operations and team coordination skills.

Responsibilities

• Oversee a busy housekeeping department ensuring cleanliness and guest satisfaction.
• Organise staff rotas and support the Head Housekeeper.
• Maintain standards set by HotelCare and meet daily targets.

Skills

Supervisory experience in hospitality

Knowledge of housekeeping operations

Team coordination skills

Customer service skills

Ability to work under pressure

Self-motivation

Adaptability

Job description

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Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager

Hours of work: 0-40 hours per week / Available to work some weekends.

Company Overview:
HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving 200+ hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including

• Up to 28 days paid holidays.
• A permanent job with flexible working hours.
• Full on-site training.
• Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months’ service.
• Recognition, incentives and awards.

Job Overview:
As a Floor Supervisor, your role involves overseeing a busy housekeeping department. You will work alongside a team to ensure cleanliness throughout guest and hotel premises while maintaining high standards of guest satisfaction and efficiency in collaboration with the Head Housekeeper.

Job Description
Key Responsibilities

• Working in fast paced high energy environment and checking the quality of rooms.
• Organising staff rotas.
• Working closely with the supervisory team to support the Head Housekeeper.
• Supporting the Housekeeping team with ongoing training and development.
• Maintaining the standards set by HotelCare and our client at all times.
• Meeting daily targets.
• Comply with all company health and safety policies and record any maintenance problems, safety hazards, accidents, or injuries.

Person specification
Experience

• Prior supervisory experience in hospitality, specifically in housekeeping or related areas.
• Strong knowledge of housekeeping operations and team coordination skills.

Skills and knowledge

• Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Flexibility and willingness to learn.
• Adaptability to organisational needs.
• Ability to prioritise and multi-task.
• Capability to provide excellent customer service.
• Self-motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.