Floor Server

Golf Fang Birmingham; Birmingham; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free golf and 50% off drinks at allVen

Stakeholder pension scheme

Tip jar

Additional holiday days

Mental health first aiders

Job summary

Golf Fang Birmingham is seeking a friendly Floor Server to ensure guests have an exceptional visit. You’ll deliver drinks on the golf course, help guests stay comfortable, and keep service seamless during busy periods.

You will be training on our brand standards and product offerings, with a focus on hospitality, teamwork, and delivering memorable experiences for every guest.

Qualifications

• Experience in customer service or guest-facing roles.
• Strong communication and time-management skills.
• Proficiency with booking systems and mobile devices.
• Full training provided on brand standards.

Responsibilities

• Provide drinks on the course and assist guests throughout their visit.
• Ensure guests are comfortable and satisfied.
• Operate booking systems and mobile devices to process orders.

Skills

Customer service

Communication

Time management

Organisation

Digital literacy

Tools

Booking systems

Mobile devices

Job description

SICKER THAN YO' AVERAGE

About us

Golf Fang is where entertainment reaches a whole new level! As part of the Big Fang Collective, we are on a mission to change the way the UK enjoys itself! We're a high-energy, immersive entertainment venue filled with 18 mind-blowing golf holes, Big Fang karaoke, Throwies-Darts and arcades - making every visit unforgettable. That's just the beginning! Our in-house food brands; Nothing Cheezy, serving up next-level pizza, and Diggys, dishing out loaded hot dogs, keep our guests fuelled for the fun. Top it off with our signature cocktails, crafted by our talented bar team, and you've got the ultimate entertainment experience! We thrive on pushing boundaries and exploring what's possible. If you're ready to create jaw-dropping experiences and be part of something extraordinary.

About the role

As a Floor Server at Golf Fang, it is your role to ensure that our guests have the best experience! Making sure that they are comfortable and happy throughout their visit, serving drinks on the course so they can enjoy making their way around without going to the bar!

Essential

• Customer service experience
• Effective communicator
• Effective time management and organisation skills
• PC literate with ability to use booking systems and mobile devices for drinks orders

Desired

• Previous experience in hosting or serving
• Basic knowledge of bar products
• Cash and payment card handling experience

Full training on brand values, products and service standards will be provided to any individual successful in this process.

Our sicker than yo' average offer:

• Free golf and 50% off drinks at all venues for employees, along with great discounts for family and friends
• Stakeholder pension scheme
• Tip jar
• Additional Holiday days for each complete year with us
• Access to trained mental health first aiders across the business plus the opportunity to become trained yourself.