Floor Manager (Service Coach) - Birmingham One Stop

Nike Inc; Birmingham; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Generous discounts

Performance-based bonus

Diversity, Equity & Inclusion culture

Nike outfit provided

Job summary

NIKE, Inc. in Birmingham is seeking a Floor Manager (Service Coach) to deliver world-class service and maintain a premium brand experience on the sales floor.

You will lead a team, coach staff, and partner with store leadership to meet sales targets, oversee digital services, visual merchandising, and promotions. You will drive inventory accuracy, schedule staff, and ensure adherence to NIKE standards while fostering a diverse, inclusive culture.

Qualifications

• Experience leading a shop floor or department to create a premier customer experience.
• Track record with budgeting, planning, and achieving sales/customer-service metrics.
• Ability to plan training and conduct in-person learning with progress tracking.
• Experience using coaching and conflict-resolution techniques.

Responsibilities

• Oversee daily store operations and drive sales targets.
• Coach and motivate team; ensure premium NIKE service on the floor.
• Manage inventories, digital services, and visual merchandising across the department.
• Partner with store leadership to schedule staff and launch initiatives.

Skills

Retail management

People leadership

Customer service

Brand standards

Tools

POS systems

Job description

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Floor Manager (Service Coach) FULL TIME 40 HRS

to join our team and provide world-class service to the consumer:

What you bring:

Join the NIKE, Inc. team! As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers. You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines. Our Coaches specialize in one business area but will support cross-functionally, this vacancy is for a Service Coach.

COMMERCIAL

• Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
• Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
• Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store
• Being responsible for monthly initiative launches
• Using our reporting tools to make the best commercial decisions
• Achieving accurate inventory to fulfill digital orders

ATHLETE EXPERIENCE

• Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
• Leading team Engagement on NIKE Community Ambassador activities
• Partnering with senior store leadership, you will oversee the hiring processes including onboarding
• Being responsible for store scheduling
• Working collaboratively with store team to implement & maintain a positive NIKE culture

CONSUMER EXPERIENCE

• Leading by example and the delivery of our sales floor service and bring the consumer journey to life
• Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
• Completing specific training and share completion with athlete services
• Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

What you get:

• One of the best compensation and benefits packages in the industry
• Opportunity for quarterly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor

Qualifications:

• Advanced exposure to Retail and People Management with the demonstrated ability in leading a shop floor (or department) which creates a unique customer experience
• Past exposure to impacting business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management
• Ability to identify core areas of training and conduct in-person learning activities whilst tracking the progress of a cohort.
• Proven ability to utilize tools for conflict resolution and employee coaching and counseling

Availability

• Flexible with scheduling and available to work Full Time retail hours which may include day, evening, weekends, and/or holidays, based on department and store/company needs

* Please note that international relocation support is not provided for this role

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.