Floor Manager (Service Coach) - Birmingham One Stop

NIKE; Birmingham; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Performance-based bonus

Employee discounts

Brand-new NIKE outfit

Diversity & Inclusion culture

Job summary

NIKE, Inc. Birmingham One Stop is seeking a Floor Manager (Service Coach) to lead a team and deliver world-class customer service. This full-time role focuses on driving brand standards, coaching staff, and achieving sales targets through in-store operations, digital services, and promotions.

You will schedule the team, participate in onboarding, and partner with store leadership to maintain a positive NIKE culture while ensuring inventory accuracy and a premium customer experience.

Qualifications

• Advanced exposure to Retail and People Management with the demonstrated ability in leading a shop floor.
• Experience influencing business results with budgeting, planning, sales and customer service.
• Ability to identify core areas of training and conduct in-person learning activities.

Responsibilities

• Lead a team to deliver efficient receiving, inventory accuracy and visual standards.
• Ensure inventories are full, presentable and meet brand standards.
• Oversee product journey in store and monthly initiative launches.
• Use reporting tools to make commercial decisions and drive inventory for digital orders.
• Oversee hiring, onboarding, scheduling and store culture in partnership with leadership.
• Deliver exceptional consumer service and maintain NIKE standards.

Skills

Retail management

People leadership

Customer service

Sales

Budgeting

Training

Coaching

Conflict resolution

Job description

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

Nike Birmingham One Stop is looking for a Floor Manager (Service Coach) FULL TIME 40 HRS to join our team and provide world-class service to the consumer:

What you bring:

Join the NIKE, Inc. team! As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers. You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE's initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

COMMERCIAL

• Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
• Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
• Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store
• Being responsible for monthly initiative launches
• Using our reporting tools to make the best commercial decisions
• Achieving accurate inventory to fulfill digital orders

ATHLETE EXPERIENCE

• Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
• Leading team Engagement on NIKE Community Ambassador activities
• Partnering with senior store leadership, you will oversee the hiring processes including onboarding
• Being responsible for store scheduling
• Working collaboratively with store team to implement & maintain a positive NIKE culture

CONSUMER EXPERIENCE

• Leading by example and the delivery of our sales floor service and bring the consumer journey to life
• Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
• Completing specific training and share completion with athlete services
• Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

What you get:

• One of the best compensation and benefits packages in the industry
• Opportunity for quarterly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor

Qualifications:

• Advanced exposure to Retail and People Management with the demonstrated ability in leading a shop floor (or department) which creates a unique customer experience
• Past exposure to impacting business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management
• Ability to identify core areas of training and conduct in-person learning activities whilst tracking the progress of a cohort.
• Proven ability to utilize tools for conflict resolution and employee coaching and counseling

Availability

• Flexible with scheduling and available to work Full Time retail hours which may include day, evening, weekends, and/or holidays, based on department and store/company needs

We are waiting for you!

* Please note that international relocation support is not provided for this role

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.