Floor Manager (Restaurant)

Buffet King; Gateshead; On-site; GBP 32,000 - 42,000; Full time

Job summary

Buffet King in Gateshead, United Kingdom, is seeking a motivated restaurant manager responsible for delivering excellent service and maximizing customer satisfaction. You will respond to complaints, monitor food quality, and guide staff performance to boost productivity.

The role requires leadership, teamwork, and the ability to work afternoons, evenings and weekends, with a focus on maintaining sanitation standards and a positive restaurant image.

Qualifications

• Excellent communication and interpersonal skills required.
• Proven leadership abilities and teamwork orientation.
• Willingness to work afternoons, evenings and weekends as required.
• Ability to work on own initiative within a team environment.
• Working knowledge of MS Office (Word and Excel).

Responsibilities

• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review food quality for consistency.
• Appraise staff performance and provide feedback to improve productivity.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant image and suggest improvements.
• Control operational costs and identify waste reduction opportunities.
• Train new and current employees on customer service practices.
• Implement policies and protocols to maintain future restaurant operations.

Skills

Excellent communication skills

Leadership abilities

Flexibility in schedule

Initiative & teamwork

MS Office knowledge

Knowledge of Oriental cuisine

Tools

MS Office (Word & Excel)

Job description

To deliver superior service and maximize customer satisfaction.

To respond efficiently and accurately to customer complaints.

To regularly review food quality.

To appraise staff performance and provide feedback to improve productivity.

To ensure compliance with sanitation and safety regulations.

To manage restaurant’s good image and suggest ways to improve it.

To control operational costs and identify measures to cut waste.

To train new and current employees on proper customer service practices.

To implement policies and protocols that will maintain future restaurant operations.

Requirements:

• Good knowledge of Oriental food.
• Previous experience in a similar role.
• Willingness to work afternoons, evenings and weekends as required.
• Teamwork-oriented with outstanding leadership abilities.
• Excellent communication and interpersonal skills.
• Able to work on own initiative within a team environment.
• Able to demonstrate working knowledge of MS Office (Word and Excel).