Floor Manager – Lead Guest Experience & Team (London)

Harts Group; Greater London; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

50% Off all Food & Drink across all H.

Sit down meals with your team

Career development and training

Enhanced family leave packages

Wagestream

Babbel language courses

Job summary

El Pastor is seeking a Floor Manager in London to lead the daily floor operations at London Bridge. You will train team members, manage cashing up, and ensure exceptional guest experiences with our authentic Mexican offerings. This role requires strong English communication and a passion for hospitality.

Join a growing Harts Group portfolio including Barrafina, Parrillan, Quo Vadis, and El Pastor Restaurants, with career development opportunities and staff perks.

Qualifications

• 1 year experience in a managerial or supervisor role in a high-volume restaurant.
• Strong command of English language.

Responsibilities

• Manage daily floor operations and support the team.
• Train and develop new team members.
• Cash up and end-of-day reporting.
• Exceed guest expectations and ensure quality food and drink is delivered.
• Be the face of the brand with a warm welcome and guest care.
• Lead briefings and ensure safe opening/closing of the restaurant.

Skills

Team leadership

English proficiency

Guest service

Job description

El Pastor is seeking a Floor Manager in London to lead the daily floor operations at London Bridge. You will train team members, manage cashing up, and ensure exceptional guest experiences with our authentic Mexican offerings. This role requires strong English communication and a passion for hospitality.

Join a growing Harts Group portfolio including Barrafina, Parrillan, Quo Vadis, and El Pastor Restaurants, with career development opportunities and staff perks.