Floor Manager: Lead a High-Impact Fashion Team

AllSaints; Manchester; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Wardrobe allowance

Team commission

Employee discount

25 days holiday increasing to 28 after

Wellbeing and lifestyle support

Job summary

AllSaints Trafford, Manchester invites a Floor Manager to lead our stylist teams and deliver an exceptional brand experience for customers on the shop floor and online. You will motivate staff, drive sales targets and maintain the store's vibrant AllSaints identity within Selfridges Trafford.

You will coach team members, manage customer queries across channels, and ensure the store upholds brand standards with energy, resilience and excellent service every day.

Qualifications

• Passion for fashion and brand ambassador.
• Strong targets and deadlines mindset.
• Deep knowledge of store operations and reporting.
• Adept with digital systems and customer service tools.

Responsibilities

• Spend the day on the busy shop floor, guiding stylists and ensuring top customer experience.
• Lead the team, coach stylists, and respond to first-line customer inquiries via online channels.
• Collaborate with experience team leaders to manage KPIs and SLAs for online support.
• Inspire customers and staff with product knowledge to showcase best-sellers and brand story.
• Plan floor layouts and rotas to maximise sales and store performance.

Skills

Fashion knowledge

Leadership

Customer service

Store operations

Communication

Job description

AllSaints Trafford, Manchester invites a Floor Manager to lead our stylist teams and deliver an exceptional brand experience for customers on the shop floor and online. You will motivate staff, drive sales targets and maintain the store's vibrant AllSaints identity within Selfridges Trafford.

You will coach team members, manage customer queries across channels, and ensure the store upholds brand standards with energy, resilience and excellent service every day.