Floor Manager - Selfridges Bullring

AllSaints; Birmingham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Wardrobe allowance

Team commission potential

Disability certified employer

Employee discount

Holiday allowance 25–28 days

Bank holidays and volunteering days

Dental cover & GP access

Life assurance

Job summary

AllSaints is seeking a Floor Manager in Birmingham to support the Brand Leader and Store Manager in leading a stylist team and delivering an exceptional brand experience for customers on and offline.

You will guide daily store operations, coach team members, and ensure sales targets and customer service standards are met, while representing the AllSaints brand with enthusiasm and professionalism.

Qualifications

• Experience leading store teams to deliver exceptional brand experiences.
• Proven ability to coach and motivate stylists and front-line staff.
• Strong customer-service mindset with focus on sales and brand standards.

Responsibilities

• Lead busy shop floor trading with stylist teams and ensure smooth processes.
• Oversee and support stylist team members with customer queries via online system.
• Partner with customer experience leaders to manage KPIs and SLAs for online support.
• Be an ambassador for AllSaints product, inspiring customers and staff.
• Ensure products are showcased effectively and brand guidelines are followed.
• Oversee day-to-day store operations and staff deployment.
• Collaborate with management to exceed targets and KPIs.
• Handle people matters and performance/attendance reviews as needed.
• Create floor plans and rosters to set the store up for success.

Skills

Floor management

Leadership

Customer service

Team motivation

Fashion retail

Store operations

Retail KPIs

Tools

Reporting software

Job description

Birmingham, England, United Kingdom , Permanent

The allsaints team

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

The role

As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers.

We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a floor manager, you’ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.

The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.

Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.

What will I be doing?

• The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.
• You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
• You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support
• You’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team
• Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store
• You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need
• Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
• Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews
• Create and implement floor plans and rotas independently, setting the store up for success for the day

What skills do I need?

• You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit
• Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to
• You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations - it's your passion and it shows!
• Natural affinity in learning new systems and processes in a digital environment
• Honest, trustworthy and dependable - you live by our brand values
• A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brand
• A confident and hardworking leader - your team love to work with you and for you and demonstrate these behaviours even in your absence

About the location

Our concession in Selfridges, Bullring Birmingham has been open since 2006 and usually trades from 10:00am - 20:00pm (subject to seasonal change). Our team is a diverse and hard working bunch who get their best results when having fun. Store Location . Approximately a ten minute journey from Birmingham New Street station.

What we stand for

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

• A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
• Potential to earn more from our team commission scheme
• We are a disability committed certified employer
• Employee discount for you to spend with family and friends
• 25 days holiday increasing to 28 days after 2 years continuous service
• Bank holidays, birthdays and volunteering days off
• Access to dental cash plan & free virtual GP appointments through Aviva
• UNUM employee assistance helpline
• Life assurance cover