Floor Manager – High-Volume Hospitality Leader

Oak View Group; Greater London; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Management development programme

Cycle to Work scheme

40% food and beverage discount across

meals on duty or staff meal allowance

£300 employee referral scheme

Enhanced parental leave

24/7 Employee Assistance Programme

Job summary

Oak View Group is seeking an experienced Floor Manager to join the management team at London's Sky Garden, overseeing operations across its vibrant bar venues, Sky Pod and City Garden. You will lead front-of-house teams, ensure outstanding guest experiences and drive service standards in a high-volume, all-day setting.

Based at the Walkie Talkie's Sky Garden, the role offers a competitive salary and comprehensive benefits, with training and career development opportunities across the group.

Qualifications

• Previous experience as a Head Waiter, Supervisor, Team Leader or similar management role.
• Experience within high-volume restaurants, bars or hospitality venues.
• Strong leadership and people management skills.
• A hands-on approach with a passion for delivering excellent service.
• Confidence working in a fast-paced environment.

Responsibilities

• Leading and supporting front of house teams during service
• Delivering exceptional guest experiences across multiple outlets
• Managing daily operations within a busy, high-volume environment
• Supporting team training, coaching and development
• Monitoring service standards and operational performance
• Handling guest feedback and resolving issues professionally

Skills

Leadership

People management

Guest service

Fast-paced environment

Hospitality

Job description

Oak View Group is seeking an experienced Floor Manager to join the management team at London's Sky Garden, overseeing operations across its vibrant bar venues, Sky Pod and City Garden. You will lead front-of-house teams, ensure outstanding guest experiences and drive service standards in a high-volume, all-day setting.

Based at the Walkie Talkie's Sky Garden, the role offers a competitive salary and comprehensive benefits, with training and career development opportunities across the group.