Supervisor - Edinburgh Airport

JD Sports Fashion; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Store Supervisor to join their dynamic team at a bustling airport location. This role involves providing managerial support, ensuring high customer service standards, and supervising daily operations. The ideal candidate will have a passion for retail, experience in a fast-paced environment, and the ability to lead and develop staff. With a commitment to operational excellence, this position offers a unique opportunity to contribute to a leading omnichannel retailer's growth. Join a company that values innovation and customer focus while enjoying various employee benefits and discounts.

Benefits

Monthly Discretionary Bonus Schemes

25% Company Discount

Health and Well-Being Services

Health Cash Plans

Internal Development Courses

Discounted Gym Memberships

Apprenticeship Opportunities

Participation in Volunteer Initiatives

Qualifications

• Experience in a fast-paced retail environment is essential.
• Strong leadership and team management skills are required.

Responsibilities

• Deliver excellent customer service and address inquiries.
• Drive sales targets and monitor service levels in-store.
• Assist in training and developing new staff members.

Skills

Supervisory Experience

Retail Awareness

Coaching and Mentoring

Communication Skills

Attention to Detail

Education

High School Diploma

Retail Management Certification

Job description

JD Sports - Store Supervisor

Location: 0475 Edinburgh Airport, Unit R232, Edinburgh, City of, United Kingdom

Req #: 1253

Date: 25 April 2025

Company Overview

Established in 1981, JD Sports is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, with a presence across various markets worldwide. Listed on the London Stock Exchange since 1996 and a FTSE100 company since 2019, we continue to grow both in the UK and internationally.

Our Vision

We aim to be the leading global omnichannel retailer in the sports and outdoor industry. We are committed to being a people-led, innovative, and customer-focused organization that delivers operational excellence and explores new growth opportunities.

Role Overview

As part of the store’s Junior Management team, you will provide managerial support, help maintain high customer service standards, and assist in supervising staff and daily managerial processes under the guidance of Store Management.

Responsibilities

1. Deliver excellent customer service by addressing complaints, inquiries, and ensuring staff appearance aligns with company standards.
2. Drive and exceed sales targets by monitoring service levels, utilizing in-store technology, and analyzing reports for product placement.
3. Maintain high visual merchandising standards and ensure stock presentation is optimal.
4. Assist in training and developing staff, including new employee induction and ongoing personal development.

Role Objectives and KPIs

• Contribute to achieving or exceeding monthly sales targets.
• Drive KPIs such as Units, Conversion, ATV, UPT.
• Achieve upselling and cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during audits.
• Complete mandatory training for all new colleagues.

Skills and Experience

• Previous supervisory or team leader experience in a fast-paced retail environment.
• Passion for retail and awareness of current trends and competitors.
• Experience in coaching and mentoring staff.
• Excellent communication skills.
• Attention to detail and high standards on the shop floor.
• Ability to promote JD Group values internally and externally.

Employee Benefits

• Monthly discretionary bonus schemes.
• 25% company discount on a wide range of products.
• Exclusive deals and discounts through our benefits platform.
• Access to health and well-being services, including counselling and digital health advice.
• Health cash plans and internal development courses.
• Opportunities for apprenticeships and nationally recognized qualifications.
• Discounted gym memberships at JD Gyms.
• Participation in colleague networks and volunteer initiatives.