Floor Manager

Open House London; Wood Green; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Group dining discounts across venues

Team incentives and trips to celebrate

Staff meals & refreshments

Staff referral programme

Early access to earned wages viaStream

Additional holiday day after each year

Job summary

The Broadcaster in White City is hiring a Floor Manager to lead the floor with energy, guiding the team and ensuring guests feel genuinely cared for during busy service and events.

You will drive guest experiences through confident recommendations, coach staff in the moment, and oversee multi-floor operations with a focus on standards and seamless execution.

Qualifications

• A natural leader with positivity and confidence on shift
• Love for food, drink and hospitality
• Strong communication and calm solutions-focused approach
• Attention to detail and high standards
• Experience supporting or running events in a busy hospitality venue
• Ambition to learn, grow and take more responsibility

Responsibilities

• Lead the floor with presence and positivity, keeping service smooth and upbeat.
• Welcome and engage with guests, tailoring their experience and making confident food & drink recommendations.
• Support and coach the team in the moment, keeping them motivated and focused.
• Oversee events alongside day-to-day service, ensuring everything runs seamlessly.
• Keep an eye on atmosphere, standards, stock and equipment details.
• Solve challenges quickly and calmly, keeping the team and guests at ease.

Job description

Situated in the heart of White City, The Broadcaster is a vibrant four‑floor venue with a stunning rooftop terrace. More than just a pub and dining room, we’re a place where guests come for warm hospitality, memorable food and drinks, and experiences worth coming back for.

As a Floor Manager, you’ll play a key role in shaping those experiences. This is a hands‑on role where you’ll lead the floor with energy, guide and motivate the team, and make sure every guest feels genuinely looked after. With multiple floors, a busy events calendar, and a mix of locals, regulars, and destination diners, no two days are ever the same. It’s also a fantastic opportunity for someone ready to grow their leadership skills and take the next step in their hospitality career.

What you’ll be doing

As a Floor Manager at The Broadcaster, you’ll:

• Lead the floor with presence and positivity, keeping service smooth and upbeat.

• Welcome and engage with guests, tailoring their experience and making confident food & drink recommendations.

• Support and coach the team in the moment, keeping them motivated and focused.

• Oversee events alongside day‑to‑day service, ensuring everything runs seamlessly.

• Keep an eye on the details from atmosphere and standards to stock and equipment.

• Solve challenges quickly and calmly, keeping the team and guests at ease.

What’s in it for you

• Group dining discounts across our venues.

• Team incentives and trips to celebrate successes.

• Staff meals & refreshments to keep you energised.

• Staff referral programme. Bring your friends on board!

• Early access to earned wages via Stream.

• After one year of service you gain an additional holiday day for each year of service (up to 5 years).

What we’re looking for

• A natural leader who inspires positivity and confidence on shift.

• A love for food, drink, and hospitality.

• Strong communication skills and a calm, solutions-focused approach.

• A sharp eye for detail and commitment to high standards.

• Experience supporting or running events in a busy hospitality venue (multi-floor experience is a plus).

• Ambition to learn, grow, and take on more responsibility.

Be part of a team that values positivity, service, and growth, and help us deliver experiences that keep guests coming back.