Floor Manager - Babington House

Soho House & Co; Frome; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Weekly Pay

Team meals

Staff Membership

50% off Food & Drink

Staff Room Rate

Private Health & Dental

Life Assurance

Birthday Day Off

Charity Days

Counselling Sessions

Training & Development

Team Events

Job summary

Soho House in the United Kingdom is seeking a Floor Manager to lead a floor team, delivering a high-quality service experience that aligns with the Soho House standards while creating an approachable yet elevated atmosphere for members, guests and staff. You’ll ensure exceptional greetings, ordering, recommendations, and seamless checkout.

You will drive service excellence, lead training on food and drink programmes, collaborate across departments, manage staff rotas and labour costs, and

Qualifications

• Minimum of 2+ years’ experience in similar capacity.
• Hospitality mindset with focus on guest experience.
• Hospitable, approachable and service-minded.
• Ability to work flexible shifts, including weekends.
• Ability to train and coach staff.

Responsibilities

• Drive exceptional service standards for members, guests, and staff.
• Lead engaging training sessions on food and drink programmes.
• Collaborate across departments to ensure seamless guest interactions.
• Assist with recruitment by identifying talent needs and participating in interviews.
• Oversee onboarding and development of new team members.
• Gather and act on member feedback to improve offerings.
• Train staff on Soho House values and service standards.
• Oversee daily operations and maintain high standards.
• Create efficient staff rotas and manage labour costs.
• Uphold appearance, safety and professionalism standards.

Skills

Hospitality

Customer Service

Team Leadership

Communication

Problem Solving

Job description

The Role…

At Soho House, the Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff. You’ll ensure that members have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

• Drive exceptional service standards by developing and refining systems that enhance the experience for members, guests, and staff.
• Lead engaging training sessions on Soho House food and drink programs through storytelling, demos, and initiatives like “Cook House,” “House Tonic,” and “Club School.”
• Collaborate across departments to ensure every guest interaction is seamless, aligned with brand expectations, and delivered with consistency.
• Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside People & Development.
• Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused.
• Gather and act on member feedback in partnership with the Membership team to continuously improve service and offerings.
• Train and coach staff on Soho House core values, roles, and service standards to build a high-performing and knowledgeable team.
• Oversee daily operations, ensuring all assigned tasks are completed on time and to the highest standard.
• Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.
• Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.

What We Are Looking For…

• Minimum of 2+ years’ experience in similar capacity
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously