Floor Manager

JDSports; Luton; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Staff Discount

Job summary

JD Sports is seeking a Floor Manager to drive strong shop-floor performance and deliver exceptional customer service. You will support the management team, coach staff, and maintain high standards while ensuring smooth operations across shifts.

In this role you will lead by example, boost sales and customer engagement, and sustain a clean, organized store environment. A proactive, hands-on leader with commercial awareness is essential for success.

Qualifications

• Experience supervising a fast-paced retail team.
• Strong communication and leadership skills.
• Excellent attention to detail and store standards.
• Knowledge of KPIs and visual merchandising.

Responsibilities

• Deliver outstanding customer service to every guest.
• Drive sales through shop-floor execution and merchandising.
• Lead and develop colleagues to high performance.
• Support opening/closing, cash handling, and store upkeep.

Skills

Supervisory experience

Leadership

Customer service

Commercial awareness

Job description

This is JD. Born in 1981. Built for Now.At JD, we don’t just sell sneakers and outdoor gear, we set trends, break boundaries, and build communities. Whether you're on the shop floor, behind the scenes, or driving innovation, every role here plays a part in shaping the future of our industry.We’re fast-paced, fearless, and unapologetically ambitious. We celebrate authenticity, thrive on collaboration, and never stop pushing forward, if you’re ready to bring your energy, ideas, and personality to a team that values them.This is your moment. This is JD. Are you in?Role OverviewAs a Floor Manager, you play a key role in driving strong shop-floor performance and delivering exceptional service our customers expect. You play an active role in supporting your team, maintaining high standards and ensuring the shop floor runs smoothly throughout every shift. Working closely with the management team, you help drive sales, boost customer engagement, and maintain a clean, organised, and high-performing store environment. This role requires effective, hands-on leadership, strong commercial awareness and the ability to support and develop colleagues to perform at their best.Key Responsibilities• Deliver outstanding customer service standards, ensuring every customer receives fast, friendly, and professional support.• Drive commercial performance through effective shop-floor execution, including merchandising, replenishment, and motivating the team.• Lead and develop colleagues to maintain high performance, strong engagement, and consistent adherence to company policies and processes.• Support day-to-day store operations, including opening and closing procedures, cash handling, and maintaining a clean, organised shop-floor environment.Skills & Experience Required• Previous supervisory experience in a fast-paced retail or customer-facing environment.• Strong communication and leadership skills with proven experience supporting and developing team members.• Excellent attention to detail with the ability to uphold high operational and visual standards.• Solid commercial awareness with an understanding of how daily actions contribute to store KPIs and performance.Desirable Attributes• Passionate about brands, retail trends, and delivering a standout customer experience.• Positive and proactive leader who enjoys supporting colleagues and contributing to a busy retail environment.• Effective problem solver with strong customer service and resolution skills.• Interest or experience in visual merchandising, product presentation, or brand standards.We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.Thank you for your time#JD